Registration Representative - Per Diem

Major Responsibilities

• Accurately obtains and enters demographic, insurance and other related patient information into the computer-based patient registration/scheduling system.
• Ensures all patient and/or witness signatures are collected on appropriate paperwork such as HIPAA, Consent to Treat, etc.
• Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.
• Follows up to correct discrepancies as required.
• Obtains and verifies workman’s compensation and automobile coverage when required.
• Schedules and/or arrives Radiology, Lab, and basic ancillary service appointments.
• Schedules and/or arrives Emergency Department and Labor & Delivery demographic and insurance collection.
• Captures and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.
• Fulfills various clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, transcribing paper orders when applicable, mailing packets, etc.
• Maintains accurate and timely records, logs, files, and related information as required.
• Completes online death certificate registry.
• Receive and secure patient valuables.
• Monitors and maintains Patient Access and Revenue Cycle Work queues to ensure accurate and timely billing.

Position Qualifications

• License/Certification/Education: Required: High School Diploma. Preferred: Associate or Bachelor’s Degree in Business or Healthcare related field.
• Experience/Skills: Required: Minimum of 1-2 years of data entry experience. Proficient data-entry skills with attention to detail. Must have computer skills that include use of Windows and the ability to navigate. Strong customer service skills both verbal and written; with a variety of internal and external customers. Demonstrated knowledge of medical terminology. Ability to work in a high volume, team-oriented environment. English speaking, reading and writing skills. Preferred: Experience in hospital admissions, insurance, billing, scheduling or telephone customer service. Previous insurance verification and/or authorization. Bilingual speaking, reading, and writing skills.

Physical Demands And Environmental Conditions

• Work is considered light.
• Position requires work indoors in a normal office environment.
• Holiday and/or weekend shift work, as well as after-hours coverage as required.

Qualifications

• All Responsibilities are essential job functions unless otherwise noted.

Department-Specific Competencies

• Age-Specific Competencies and their measurements will be developed and maintained in the individual departments.

Equal Opportunity Employer

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.