Registration Representative

About the role

Joining AdventHealth is about extending the healing ministry of Christ. You will be valued for your unique experiences and thrive professionally while growing spiritually.

Responsibilities

• Reviews schedules and performs eligibility and benefits verification for patient visits, ensuring correct authorizations and pre-certifications to avoid denials and cancellations.
• Works error reports daily, entering accurate data and documenting all attempts to collect or obtain missing documentation.
• Maintains patient wait and registration times, collaborating with clinical team to remove barriers to delayed care.
• Screens and assists incoming telephone calls and visitors, routing them to appropriate personnel accurately and timely.
• Schedules patients according to department, insurance, and physician protocols, collecting relevant clinical information to ensure accurate and timely appointments.
• Verifies the accuracy of orders, registers patients for all services, ensuring accurate patient demographics and account information, and clearly explains authorizations, pre-certifications, benefit limitations, and patient financial responsibility.
• Captures patient payments, explaining charges and payment options and programs, and consistently meets or exceeds established collection goals.
• Interprets and explains insurance benefits, ICD-9 and CPT-4 coding experience, and understands regulatory guidelines such as CMS and HIPAA.
• Ensures quality service is delivered to external and internal customers, demonstrating excellent customer service and satisfaction skills.
• Interprets and explains charges and payment options and programs; collects monies due at time of service.
• Consistently meets or exceeds established collection goals; confidently and professionally addresses the financial responsibility patients may have.
• Explains charges and payment options and programs; collects monies due at time of service.
• Consistently meets or exceeds established collection goals; confidently and professionally addresses the financial responsibility patients may have.
• Interprets and explains insurance benefits.

Requirements

• High School Grad or Equiv
• Technical school or equivalent post-secondary technical school education
• Experience with computers and EPMS and EMR software
• ICD-9 and CPT-4 coding experience

Qualifications

• Ability to serve as hospital liaison for patient and family, use discretion when discussing personnel/patient related issues that are confidential in nature
• Strong multi-tasking skills; able to assimilate and react appropriately to a variety of stimuli incoming at one time
• Self-motivated and quick thinker
• Computer skills including Outlook, Microsoft Word, and Excel
• Communicate professionally with acceptable use of English and spelling
• Read and communicate effectively in English
• Proficient typing speed; proficient with Microsoft Office applications and computers
• Multitask proficiently, using multiple computer systems, applications, and technology
• Excellent customer service and satisfaction skills, ensures quality service is delivered to external and internal customers
• Understanding of revenue cycle (Registration, Insurance Verification, Coding, Billing)
• Understanding of regulatory guidelines such as CMS, HIPAA
• Basic knowledge and ability in medical business office procedures
• Basic knowledge of coding
• Detail-oriented, demonstrates problem-solving skills, flexibility, and adapts well to change
• Explains charges and payment options and programs; collects monies due at time of service
• Consistently meet or exceed established collection goals; must be able to confidently and professionally address the financial responsibility patients may have
• Interpret and explain insurance benefits

Skills

• Ability to serve as hospital liaison for patient and family, use discretion when discussing personnel/patient related issues that are confidential in nature
• Strong multi-tasking skills; able to assimilate and react appropriately to a variety of stimuli incoming at one time
• Self-motivated and quick thinker
• Computer skills including Outlook, Microsoft Word, and Excel
• Communicate professionally with acceptable use of English and spelling
• Read and communicate effectively in English
• Proficient typing speed; proficient with Microsoft Office applications and computers
• Multitask proficiently, using multiple computer systems, applications, and technology
• Excellent customer service and satisfaction skills, ensures quality service is delivered to external and internal customers
• Understanding of revenue cycle (Registration, Insurance Verification, Coding, Billing)
• Understanding of regulatory guidelines such as CMS, HIPAA
• Basic knowledge and ability in medical business office procedures
• Basic knowledge of coding
• Detail-oriented, demonstrates problem-solving skills, flexibility, and adapts well to change
• Explains charges and payment options and programs; collects monies due at time of service
• Consistently meet or exceed established collection goals; must be able to confidently and professionally address the financial responsibility patients may have
• Interpret and explain insurance benefits

Benefits

• Medical, Dental, Vision Insurance
• Life Insurance
• Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Pay

$15.46 - $24.73 per hour

Schedule

Monday through Friday, 08:00 - 17:00

Additional Information

N/A

Licenses and Certifications

• Basic Life Support - CPR Cert (BLS)

Physical Requirements

View physical requirements

Background Screening Requirement

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Equal Opportunity Employer

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.