Registration & Financial Resolution Specialist - PST

About the role

The Registration & Financial Resolution Specialist is responsible for clear, concise, and professional communications with patients, guarantors, and insurance companies. This position delivers exceptional customer service when communicating with patients over the phone to provide information and support related to patient services, including coordination and scheduling of diagnostic imaging and other procedures and treatments, as applicable. This role works to resolve patient accounts efficiently and thoroughly while utilizing multiple systems and aids to problem solve, educate callers, and ensure accurate documentation. The Registration & Financial Resolution Specialist collaborates with patients, referring physicians, Hospital Services, and internal company associates to support smooth coordination of services.

Responsibilities

• Serves as the initial point of contact in healthcare settings, carefully gathering patient demographic details, insurance information, and payments, all while maintaining confidentiality.
• Registration & Intake: Register patients efficiently for appointments, surgery, or admissions.
• Data Accuracy: Collect and input accurate demographic and financial information into the [system.
• Insurance Verification: Verify insurance eligibility and identify patient liability (co-pays/self-pay).