Registration Coordinator

About the role

The Registration Coordinator position fits within CCDET’s data management service area. This position works on a variety of project contracts that include: Department of Children and Families (Wisconsin Works, Child Support Agencies and Child Care Agencies), Department of Health Services-Division of Medicaid Services (Functional Screeners), Department of Health Services-Division of Quality Assurance (Wisconsin Caregiver Training Project) and the Wisconsin Dementia Care Training Project.

Responsibilities

• Develop and revise reports and online courses.
• Publish reports and classes to the web.
• Respond to participant and stakeholder inquiries regarding workshops, registrations, and LMS functionality.
• Maintain organized records of correspondence, registrations, and supporting documentation.
• Create and update Nelnet webpages and Qualtrics surveys.
• Process purchases, refunds, and customer inquiries via phone or email.
• Generate reports for account management and project needs.
• Consult with the Qualtrics Administrator on new projects and provide technical support.
• Attend CCDET All Staff meetings (as scheduled).
• Serve as a resource for other CCDET staff as well as partner staff, as needed.
• Maintain positive working relationship with all funding sources.
• Create, maintain, and verify workshop information within Cornerstone LMS.
• Process participant registration and completion transactions within Cornerstone.
• Provide troubleshooting and customer support in a timely manner.
• Aid in maintaining the structure and security of the Cornerstone LMS database.

Requirements

• Experience working with Cornerstone Learning Management System (LMS) or other Learning Management System.
• Excellent written and verbal communication skills.
• Strong customer service skills.
• Excellent computer skills, including MS Office products.
• High level of problem solving and decision making.
• High level of critical thinking.
• Proofreading skills, including recognizing discrepancies, problems, and errors.
• Proven ability to work independently and in a team environment.
• Strong attention to detail.

Qualifications

• Bachelor's Degree.

Skills

• Familiarity with HTML, web design and publishing.
• Familiarity with university processes.

Benefits

Starting at $42,000 commensurate with experience.

Pay

$42,000 commensurate with experience.

Schedule

Full-time position working Monday through Friday from 8:00 am to 4:30 pm.