Registrar/Receptionist- Per Diem

About the Role

The Outpatient Registrar/Receptionist registers patients at Grace Cottage Hospital and Family Health Outpatient Services, following approved policies and obtaining required information. This role involves greeting and directing patients and family members in a friendly and helpful manner.

Qualifications

• High school graduate or equivalent.
• Proficient computer skills required.
• Ability to work independently with minimal supervision.
• Previous experience in a clinical setting and/or experience with scheduling software is preferred.
• Knowledge of medical terminology and healthcare insurance is desirable.
• Excellent customer service skills.
• Maintains cooperative professional working relationships with staff, medical personnel, other departments, outside agencies, community members, and patients.

Responsibilities

• Collects and verifies patient demographic and insurance information.
• Obtains consents and necessary documents.
• Requests and obtains insurance cards and photo IDs, scanning copies into the electronic system.
• Demonstrates proper use of phone and computer systems, fax machines, photocopiers, scanners, printers, and other business machinery.
• Supports patients with administrative processes.
• Collects copays and/or payments, provides receipts, and runs end-of-day reports.
• Greets visitors warmly, provides directions, and ensures a welcoming environment.
• Answers incoming calls promptly and courteously, properly identifying self and facility, and routes calls appropriately.
• Notifies inpatient Charge Nurse of outpatient procedure arrivals.
• Screens vendors entering the facility and provides appropriate identification for access.
• Properly identifies the need for Codes and announces them over the intercom system.