Registrar Outpatient Casual

About the Role

This casual position supports the outpatient areas on the Grosse Pointe hospital campus. Flexible hours are available, and you can pick up hours as needed. You must be willing to rotate working days and afternoons throughout the week. Mandatory orientation is required during the first week from 8 a.m. to 4:30 p.m. Please note: casual positions do not offer healthcare benefits.

Responsibilities

• Greet customers promptly with a warm and friendly reception.
• Direct patients to the appropriate setting, explaining and apologizing for any delays.
• Maintain professionalism and diplomacy at all times, following department standards.
• Register patients for each visit type and admit type via EPIC (Electronic Medical Record).
• Collect and document all required demographic and financial information.
• Accurately and efficiently perform registration and financial functions, including:
  • Thorough interviewing techniques to ensure accurate and timely documentation.
  • Obtaining appropriate forms and scanning them into the medical record.
  • Scrutinizing patient insurance(s) and selecting the correct insurance plan in EPIC.
  • Applying recurring visit processing according to protocol.
  • Facilitating use of electronic registration tools (e.g., Kiosks).
• Verify patient information with third-party payers.
• Collect insurance referrals and document them in EPIC.
• Communicate with patients and physicians regarding authorization/referral requirements.
• Obtain financial responsibility forms or completed electronic forms from patients.
• Review, obtain, and witness hospital consent forms and Notice of Privacy Practices.
• Screen outpatient visits for medical necessity and provide cost estimates.
• Collect and document Advance Directive information and Medicare Questionnaire.
• Issue Medicare Inpatient Letter & Medicare Off-site Notifications as required.
• Scan appropriate documents and manage responsibilities within Compliance guidelines.
• Screen all self-pay and out-of-network patients using EPIC tools and refer to Financial Advisors as needed.
• Initiate payment plans, obtain payments, and explain funding programs or cash payment plans.
• Issue receipts and complete cash balance sheets where appropriate.
• Utilize audits and controls to manage cash accurately and safely.
• Transcribe written physician orders and communicate with physician/office staff to clarify.
• Determine and document ICD-10 codes.
• Perform medical necessity checks and issue ABNs for Medicare primary outpatients (excluding lab-only outpatients).
• Affix wristbands to patients and prepare patient charts.
• Manage and prepare miscellaneous reports, schedules, and paperwork.
• Maintain inventory of supplies.
• Facilitate scheduling for ancillary testing in identified areas.
• Mark duplicate Medical Records for merge and contact patients if necessary.
• Act as a preceptor to newer staff members as needed.
• Maintain or exceed department-specific productivity standards, collection targets, and quality audit scores.
• Provide excellent service to clinical departments, physicians, and downstream users of registration services.
• Contribute to process improvement activities to support efficient patient and process flow.
• Perform clerical duties such as typing, filing, mailing, calling patients, copying, faxing, and receiving payments.
• Maintain Corewell Health Customer Service Standards: Service, Ownership, Attitude, and Respect.
• Remain compliant with regular TB testing and flu vaccination per hospital requirements.

Requirements

• High School Diploma or equivalent.
• 1 year of relevant experience in a customer service role or healthcare industry.
• Must be 18 years of age to co-sign legal documents (e.g., hospital consent forms).
• Proficient in medical terminology and typing (30 words/min).

Preferred Skills

• Experience with Windows, Excel, Word, Outlook, EPIC, Electronic Eligibility Systems, and third-party payer websites.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized healthcare to our patients, members, and communities. We are committed to cultivating and investing in our team members. Our top-notch teams collaborate, lead, and innovate to improve health, instill humanity, and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

Benefits

• Comprehensive benefits package to meet financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and more.
• Optional identity theft protection, home, and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

Schedule

• Part-time, casual position with flexible hours.
• Rotating shifts (days and afternoons throughout the week).
• Variable days worked and weekend frequency.

Location

Grosse Pointe Hospital - 468 Cadieux Rd, Grosse Pointe, Department: Patient Registration Grosse Pointe - Corporate.