Registrar Outpatient

Part-time position supporting the outpatient areas of the Royal Oak hospital. Mandatory orientation during the first week from 8 a.m. to 4:30 p.m.

Schedule

• 2-3 days per week, afternoon shift 12 p.m. to 4 p.m.
• Monday to Friday, with rotation every other 4th/5th weekend
• 20 weekly scheduled hours

About the role

Under the direction of the Patient Access Registration Front Line Manager, the Acute Care Hospital Registrar 1 ensures a smooth and timely registration/admission process. Responsibilities include obtaining accurate demographic, clinical, and insurance data; collecting co-pays, deductibles, and prior balances; performing initial financial screening for self-pay and out-of-network patients; and referring patients to Financial Advisors as needed. The role focuses on providing optimal customer satisfaction, reception, and patient wayfinding.

Responsibilities

• Greet customers promptly with a warm and friendly reception.
• Direct patients to appropriate settings, explaining and apologizing for any delays.
• Maintain professionalism and diplomacy at all times, adhering to department standards.
• Register and admit patients via EPIC (Electronic Medical Record), collecting and documenting all required demographic and financial information.
• Accurately perform registration and financial functions, including:
  • Thorough interviewing techniques to ensure accurate and timely documentation.
  • Obtaining appropriate forms and scanning them into the medical record.
  • Scrutinizing patient insurance(s) and selecting the correct plan in EPIC.
  • Applying recurring visit processing according to protocol.
  • Facilitating use of electronic registration tools (e.g., Kiosks).
• Verify patient information with third-party payers, collect insurance referrals, and document them in EPIC.
• Communicate with patients and physicians regarding authorization/referral requirements.
• Obtain financial responsibility forms or completed electronic forms from patients.
• Review, obtain, and witness hospital consent forms and Notice of Privacy Practices.
• Screen outpatient visits for medical necessity and provide cost estimates.
• Collect and document Advance Directive information, educating patients as necessary.
• Collect and document Medicare Questionnaire, issue Medicare Inpatient Letter, and Medicare Off-site Notifications as required.
• Scan appropriate documents and manage responsibilities within Compliance guidelines.
• Screen self-pay and out-of-network patients using EPIC tools, referring to Financial Advisors as needed.
• Initiate payment plans, obtain payments, and explain funding programs or cash payment plans.
• Issue receipts and complete cash balance sheets where appropriate, utilizing audits and controls for accuracy.
• Transcribe written physician orders, communicate with physician/office staff to clarify, and determine/document ICD-10 codes.
• Perform medical necessity checks and issue ABNs for Medicare primary outpatients (excluding lab-only outpatients).
• Affix wristbands to patients and prepare patient charts.
• Manage and prepare miscellaneous reports, schedules, and paperwork.
• Maintain inventory of supplies and facilitate scheduling for ancillary testing in identified areas.
• Identify and mark duplicate medical records for merging, utilizing system resources and contacting patients if necessary.
• Act as a preceptor to newer staff members as needed.
• Maintain or exceed department-specific productivity standards, collection targets, and quality audit scores.
• Provide excellent service to clinical departments, physicians, and downstream users of registration services.
• Contribute to process improvement activities to support efficient patient and process flow.
• Perform clerical duties such as typing, filing, mailing, calling patients, copying, faxing, and processing payments.
• Maintain or exceed Corewell Health Customer Service Standards: Service, Ownership, Attitude, and Respect.
• Remain compliant with regular TB testing and flu vaccination per hospital requirements.

Requirements

• High School Diploma or equivalent.
• 1 year of relevant experience in a customer service role or healthcare industry.
• Must be 18 years of age to co-sign legal documents (e.g., hospital consent forms).
• Proficient in medical terminology and typing (30 words/min).

Preferred Qualifications

• Experience with Windows, Excel, Word, Outlook, EPIC, Electronic Eligibility Systems, and third-party payer websites for verification.

Benefits

• Comprehensive benefits package to meet financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and more.
• Optional identity theft protection, home, and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

Location

SITE - Royal Oak Hospital - 3601 W 13 Mile Rd, Royal Oak, Department: Patient Registration Royal Oak - Corporate.