Registrar, Norton Cancer Institute -Norton Multispecialty Clinic, Days

Responsibilities

• Performs registration in computerized systems, requiring a high level of computer proficiency.
• Performs pre-registration, enters date-of-service upon patient arrival, and checks patients into the EMR.
• Obtains current demographic and insurance information at each patient encounter and verifies accurate entry into all systems.
• Obtains payment from patients per Norton Healthcare collection policy.
• Sends missed appointment letters to patients.
• Has knowledge of insurance carriers and secures referrals to PCP or specialist if needed.
• Schedules patient appointments in the electronic scheduling system.
• Schedules diagnostic tests and consults.
• Secures precerts/authorizations for diagnostic tests and admissions/transfers.
• Answers incoming telephone calls, prioritizes, and routes appropriately.
• Takes complete telephone messages, prioritizes, and routes appropriately.
• Provides callers with exceptional customer service during telephone interactions.
• Coordinates incoming and outgoing correspondence.
• Files appropriately in patient charts.
• Assists with chart preparation.

Qualifications

• No prior experience required; comprehensive on-the-job training provided.
• High School Diploma or GED.

Desired

• One year of experience in a healthcare setting.