Registrar Lead - FT Evenings

About the role

Seeking a full-time Registrar Lead to support our Admitting department at Carlsbad Medical Center, located at 2430 W Pierce St, Carlsbad, NM. Evening Shift: Schedule to be determined and is based on the needs of the department. Rotate weekends and holidays. We know it's not just about finding a job. It's about finding a place where you are respected, valued, and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

Responsibilities

• Leads, mentors, and supports the registration team, ensuring proper training, efficient workflow, and adherence to department policies.
• Demonstrates a courteous, professional manner while obtaining and verifying patient demographic and insurance information.
• Ensures accuracy when entering patient data into the registration system and obtaining necessary consent and authorization forms.
• Reviews insurance eligibility responses, interprets coverage details, and captures accurate insurance information based on the service being rendered.
• Audits patient registration and admission records for accuracy and assists in correcting errors as needed.
• Assists supervisors and management with quality assurance efforts, identifying training opportunities and areas for process improvement.
• Provides on-the-job training and coaching to registrars, ensuring they understand hospital policies, system processes, and insurance requirements.
• Requests and collects patient payments, counseling self-pay patients on financial obligations and payment options.
• Notifies ancillary departments and providers of patient arrivals and registration status, following up on any delays.
• Assists in resolving registration and insurance-related issues, escalating complex concerns to management or corporate teams as needed.
• Supports hospital leadership with registration-related reporting and special projects as assigned.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Requirements

Post secondary education in training in medical office administration or healthcare administration preferred; 2-4 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required; 2-4 years of experience in customer service required; previous team lead or supervisory experience, or demonstrated leadership skills preferred.

Skills

• Strong understanding of healthcare registration, insurance verification, and patient financial counseling.
• Ability to interpret and apply insurance eligibility responses to ensure proper patient registration.
• Proficiency in hospital registration systems, insurance portals, and electronic health records (EHRs).
• Strong leadership and mentoring skills, with the ability to support and guide team members.
• Excellent customer service and communication skills, ensuring a positive patient experience.
• Ability to multitask, problem-solve, and work in a fast-paced environment.
• Strong attention to detail and ability to audit and correct registration errors.

Pay

Competitive Pay

Benefits

• Medical, Dental, Vision, and Life Insurance
• Generous Paid Time Off (PTO)
• Extended Illness Bank (EIB)
• Matching 401(k)
• Opportunities for Career Advancement
• Rewards & Recognition Programs
• Exclusive Discounts and Perks

Schedule

Evening Shift: Schedule to be determined and is based on the needs of the department. Rotate weekends and holidays.