Registrar III Edmond Medical Center M-F 8:00am-4:30pm

About the role

The Registrar III is responsible for timely and accurate patient registration by interviewing patients to obtain all pertinent account information and verify insurance coverage. This role also has responsibilities in handling complex registrations, insurance verifications, and patient concerns.

Responsibilities

• Interview patients at workstation or bedside to obtain necessary account information.
• Ensure charts are completed and accurate.
• Verify insurance and obtain pre-certification/authorization.
• Verify insurance benefits and calculate and collect patient liable amounts.
• Secure all necessary signatures for treatment and billing.
• Process patient charts and registration paperwork.
• Welcome patients and family members professionally.
• Assign coverages and research the patient's visit history.
• Prepare daily deposits and maintain cash drawer integrity.
• Register and admit patients after hours.
• Escort patients or arrange for escort services.
• Resolve patient concerns and escalate issues appropriately.
• Staffs and orders supplies according to budget guidelines and department needs.
• Aids in the processing of payroll for team members by maintaining employee edit requests and PTO requests.
• Maintains accurate attendance records for employees.
• Maintains QA statistics (including patient wait times) and reports results to management.
• Aids and provides input on employee quarterly performance reviews.
• Oversees daily activities of registration areas to ensure department standards are met.
• Edits and educates registration staff on changes pertinent to their roles.
• Covers for staff absences as needed.
• Sets up necessary signatures for treatment, release of information, insurance benefits, and payment.
• Reviews daily pre-service log to ensure account activation.
• Updates collection system and requests rebills when appropriate.
• Collects and requests deposits and copays.
• Assumes on-call responsibilities to ensure adequate staffing and problem-solving.
• Registers all patient types as needed.
• Schedules and assists with evaluations; resolves patient and employee concerns.
• Maintains compliance with personnel and department policies and procedures.
• Communicates issues upon their return.
• Supervises and maintains effective patient flow.
• Determines staff qualifications and competence; maintains competency checklists and attestation forms.
• Attends in-service presentations and completes mandatory education including infection control, patient safety, and OSHA standards.
• Utilizes occurrence reporting system to report potential patient safety issues.
• Sets ways to control costs without compromising patient safety or service quality.
• Exceeds in all functions performed by Patient Access staff.
• Collaborates with nursing and ancillary departments to maintain a teamwork approach.

  Requirements

  • Education Requirements: Associate's Degree required.
  • Experience Requirements: 5 or more years of hospital registration experience required.
  • Licenses/Certifications/Registrations: Certified Revenue Cycle Representative (CRCR) issued by the Healthcare Financial Management Association (HFMA) or Certified Healthcare Financial Professional (CHFP) issued by HFMA required within 180 days of hire.

  Qualifications

  • Organization: Proactively prioritizes needs and effectively manages resources.
  • Communication: Possesses strong communication skills and resolves workplace issues effectively.
  • Leadership: Guides individuals and groups toward desired outcomes, setting high performance standards.
  • Customer Orientation: Builds long-term customer relationships by consistently exceeding expectations.
  • Interpersonal Skills: Works effectively with employees, patients, and external parties.
  • Policies & Procedures: Understands and articulates organizational policies and systems.
  • PC Skills: Proficient in Microsoft Office and other required applications.
  • Financial Management: Applies tools and processes to successfully manage budget.