Registrar

About the role

Raleigh General Hospital is seeking a Registrar to join our team. This position plays a vital role in ensuring accurate patient information and facilitating smooth patient admissions.

Responsibilities

• Gather and verify patient account information, insurance coverage, and ensure accurate entry of demographic, billing, and clinical data, including assigning medical record numbers.
• Distribute and explain forms, obtain necessary signatures, and meet with patients or caregivers to exchange essential information.
• Communicate with physician offices, nursing units, and other personnel to coordinate admissions and determine placement.
• Verify insurance benefits, obtain precertifications/authorizations, and process payments or refer to financial counselors as needed.
• Provide excellent customer service, addressing patient questions and concerns while maintaining professionalism and confidentiality.
• Utilize electronic health record (EHR) and registration software efficiently to manage data and support documentation compliance.
• Collaborate with departments and resolve registration issues to facilitate smooth patient admissions and ensure adherence to hospital policies and regulatory requirements.

Requirements

• A high school diploma or equivalent required.
• Three years of directly related experience may be substituted for the required education.
• Previous computer experience required, including familiarity with electronic health records (EHR) or registration systems.
• Strong critical thinking skills, decisive judgment, and ability to work independently with minimal supervision.
• Excellent customer service skills, with the ability to interact professionally with patients, families, and staff.
• Ability to work effectively in a high-volume, fast-paced, and sometimes stressful environment.
• Knowledge of medical terminology and hospital procedures; billing or collections experience strongly preferred.
• Detail-oriented, organized, and able to maintain accuracy while managing multiple tasks simultaneously.

Qualifications

• High school diploma or equivalent required.
• Three years of directly related experience may be substituted for the required education.

Skills

• Familiarity with electronic health records (EHR) or registration systems.
• Strong critical thinking and decision-making skills.
• Excellent customer service skills.
• Ability to work independently and in a high-pressure environment.
• Knowledge of medical terminology and hospital procedures.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Financial protection and PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave, and paid time off.
• Financial & career growth: Higher education and certification tuition assistance, loan assistance, and 401(k) retirement package and company match.
• Employee well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services, and discount programs).
• Professional development: Ongoing learning and career advancement opportunities.

Pay

The pay for this position is competitive and commensurate with experience.

Schedule

This position offers full-time, rotating shifts.