Registered Nurse, Triage

About the role

The RN Triage Nurse provides professional nursing care for practice patients following established standards and practices. Acts as the primary liaison between patients, staff, and physicians, coordinating patient care and responding to patient inquiries.

Responsibilities

• Speaks directly with patients to assess needs, determine urgency, and manage calls to resolution. Urgent calls are responded to within ½ hour; non-urgent calls are handled in a timely manner.
• Performs wound care, dressing changes, suture and staple removal, and casting as required (Nurse Visits).
• Provides basic patient care as ordered and documents all activities, interventions, patient/family responses, and medications in the electronic medical record (EMR).
• Promotes wellness by providing patient education materials and communicating physician advice/instructions.
• Adheres to infection control, safety guidelines, and confidentiality policies.
• Dispenses durable medical equipment (DME) as requested by providers and documents supplies in the EMR.
• Assists with prescription preparation, entry into patient charts, and electronic transmission to pharmacies. Ensures 100% of medication prescriptions are documented.
• Documents prescriptions for other treatment modalities (e.g., PT, OT, Aqua Therapy) in the patient’s chart.
• Follows up on lab work, diagnostic tests, and schedules urgent diagnostic testing.
• Maintains patient confidentiality.

Requirements

• Current unrestricted RN license.
• Minimum of 2-3 years of nursing experience in an acute care, hospital setting, or case management.
• Preferred experience with discharge planning, outpatient care coordination, or orthopedics.
• Excellent interpersonal, customer service, and problem-solving skills with a flexible and creative approach.
• Ability to work independently and multitask in a fast-paced environment.
• Strong oral and written communication skills, including the ability to convey information professionally to healthcare teams and in simple, reassuring language to patients and families.
• Appropriate telephone etiquette for telephonic duties.

Mental Demands

• Ability to handle multiple tasks simultaneously, organize, prioritize, and work efficiently under deadlines.
• Clear, concise, and organized verbal and written communication.
• Analytical skills to break down problems and develop logical solutions.
• Good judgment aligned with company policies and procedures.

Physical Demands

• Must be able to lift up to 30 pounds.

Work Environment

• Primarily indoors with moderate noise levels.
• Fast-paced environment requiring adaptability to change, multitasking, and priority-setting.
• Potential exposure to communicable diseases, bodily fluids, toxic substances, and medicinal preparations.