Registered Nurse Supervisor - Alerts

Overview

The RN Supervisor (Alerts) is responsible for the daily workflow, clinical quality, and operational performance of a remote team of Registered Nurses (RNs) working in a high-volume, queue-based triage environment. This team manages real-time patient alerts generated from remote monitoring data.

Required Skills

• Clinical Proficiency: Active, unencumbered RN compact license with strong clinical judgment, ideally in triage, remote patient monitoring, acute care, or chronic disease management. Ability to evaluate alert-based workflows and assess quality of triage decisions and documentation.

• Leadership and Coaching: Strong experience coaching in fast-paced environments, providing structured feedback on both clinical quality and productivity. Ability to address performance gaps in real-time and through formal performance management.

• Remote Management: Proven ability to lead and manage a fully remote team of up to 20 RNs/LPNs in a high-volume, queue-driven environment.

• Operational Acumen: Strong ability to interpret real-time metrics including alert volume, call handling time, throughput, and billable time. Skilled in driving accountability in a metric-driven environment with minimal downtime.

• Interpersonal Communication: Excellent verbal and written communication skills for leading team meetings, conducting 1:1s, and collaborating with clinical and cross-functional leaders.

• Administrative Oversight: Highly organized with experience managing schedules, PTO, shift coverage (including after-hours/weekends), and daily staffing needs in a continuous operations environment.

• Recruitment Support: Experience participating in hiring processes, particularly assessing candidates for triage readiness, speed, and clinical decision-making.

Focus Areas (Time Allocation Split)

• Clinical Auditing and Coaching (25%)

• Operational Performance and Productivity Management (25%)

• Clinical Education Support (10%)

• Biweekly 1:1s and Performance Management (25%)

• Team Meetings, Interviewing and Other Duties As Assigned (5%)

• Patient/Clinical Care (10%)

Schedule

Monday–Friday, day shift; provides support to teams operating during off-hours.

Required Experience

• Minimum of 5 years of experience as a practicing RN

• Active, unencumbered compact RN license required

• Minimum of 1 year of supervisory or management experience, in triage, remote patient monitoring or high-volume call or queue-based environments

• Experience in ICU, triage, urgent care, or other high-acuity settings, with demonstrated ability to manage medically complex patients with chronic conditions

• Demonstrated experience managing metric-driven performance and productivity

• Prior experience in remote workforce management strongly preferred