Registered Nurse Supervisor - Alerts

About the role

The RN Supervisor (Alerts) role at Cadence is focused on overseeing a remote team of nurses who manage real-time patient alerts through Cadence's remote monitoring programs. This role plays a critical part in the technology-enabled care delivery model, working closely with clinical leadership to improve patient outcomes and provider trust.

Responsibilities

• Lead the day-to-day operations of a remote team of RNs and LPNs responsible for reviewing and resolving real-time patient alerts across remote monitoring workflows.
• Maintain operational targets and clinical service levels by monitoring queue performance, alert resolution times, throughput, billable activity, and staffing coverage.
• Conduct clinical audits and chart reviews to evaluate triage quality, documentation accuracy, escalation appropriateness, and adherence to guideline-directed care protocols.
• Provide structured coaching, real-time feedback, and formal performance management to improve both clinical judgment and productivity in a fast-paced, metric-driven environment.
• Partner with RN Managers and clinical leadership on escalation pathways, staffing models, workflow optimization, and ongoing clinical education initiatives.
• Support hiring and onboarding efforts by evaluating candidates for triage readiness, clinical decision-making, communication skills, and operational fit within a queue-based care environment.
• Contribute directly to patient care as needed, supporting alert management workflows and ensuring continuity of care during periods of high volume or staffing constraints.

Requirements

• Active, unencumbered compact RN license required.
• Minimum of 5 years of experience as a practicing Registered Nurse in triage, acute care, ICU, urgent care, remote patient monitoring, or chronic disease management settings.
• Minimum of 1 year of supervisory or management experience leading nurses in high-volume, queue-based, triage, or remote care delivery environments.
• Demonstrated experience evaluating clinical quality, triage decision-making, escalation appropriateness, and documentation accuracy in alert-driven workflows.
• Strong operational management experience with performance metrics including alert volume, throughput, call handling time, staffing coverage, and productivity targets.
• Experience managing remote teams, including scheduling, PTO coordination, staffing coverage, and performance management in continuous operations environments preferred.
• Strong written and verbal communication skills with experience leading team meetings, conducting 1:1s, and collaborating cross-functionally with clinical leadership.
• Comfort with AI-assisted clinical tools (such as Gemini, Open Evidence, or comparable platforms).

Qualifications

• Education: Bachelor's degree in Nursing preferred.
• Additional certifications or training in remote patient monitoring or chronic disease management may be beneficial.

Skills

• Strong clinical knowledge and understanding of chronic disease management principles.
• Proficiency in using AI-assisted clinical tools (such as Gemini, Open Evidence, or comparable platforms).
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team.
• Effective problem-solving and decision-making abilities.

Benefits & Perks

• Competitive pay & equity
• Comprehensive health coverage: Medical, dental & vision
• Paid time off
• 401k plan + matching
• Home office stipend