Registered Nurse (RN) Throughput, Transfer Center, Full Time, Days

Responsibilities

• Utilizes various collaborative and open communication methods to provide care teams and patient updated information on throughput needs.
• Involves the patient’s bedside nurse in communications related to the status of the patient’s discharge or movement through the system.
• Collaborates with House Supervisor and Capacity Management to facilitate priority areas of discharge and throughput to prioritize work of the day.
• Reviews future scheduled admissions and procedural volumes to develop and plan for future capacity throughput.
• Develops and implements strategies and tactics to minimize bottlenecks and patient delays.
• Facilitates care progression through proactive participation in reviewing patients medically ready for discharge and removing barriers to care progression to a safe and appropriate discharge.
• Ensures patient’s physical readiness for discharge by removing patient’s IV or telemetry equipment, checking for prescriptions and transportation arrangements, providing education as needed, reviewing the discharge instructions, and asking if there are any concerns or questions that haven’t already been addressed.
• Performs outreach communications with post-discharge patients and follows up on all concerns and issues raised during the interaction.
• Receives, triages, and responds to telephone calls (or email, text, or other communication method) from patients and family members.
• Outbound calls for patients discharged from designated UC Health services/facilities.
• Analyzes and interprets data provided through Epic to create and revise plans for patient throughput based on information provided by the patient’s care team.
• Tracks and trends avoidable throughput delays and provides commentary and analysis as requested.
• Works with medical service line representatives and management to develop protocols and procedures to increase throughput efficiency while maintaining patient safety.
• Participates in performance improvement activities related to capacity management, care progression, discharge planning, and post-discharge outreach to increase both internal and external customer satisfaction.
• Demonstrates professional leadership competencies.
• Promotes teamwork and patient-centered approaches in daily work.
• Follows UC Health PRIIDE Values at all times.
• Uses the Nursing Process (Assess-Plan-Implement-Evaluate) and Medical Record review to ensure appropriate clinical care can be provided and to support discharge and throughput and post-discharge outreach follow up.
• Collaborates with physicians and providers to facilitate discharge while ensuring patient safety.
• Offers suggestions and assists with activities that improve patient throughput.
• Identifies and responds appropriately to different needs resulting from unique psychological or physiological needs or those associated with religious/cultural norms.
• Engages in population-appropriate communication.
• Recognizes and responds appropriately to patients/families with behavioral health problems.

Qualifications

• Graduate from an accredited school of nursing.
• Associate’s Degree, minimum required; Bachelor of Science in Nursing, preferred.
• Current OH RN License.
• 3 years equivalent experience with acute care inpatient hospital setting, minimum required; 5 years equivalent experience acute care inpatient hospital setting, preferred.
• Acute Care Hospital direct Nursing care (Critical Care and ED triage preferred).
• Excellent verbal and written communication skills.
• Computer literacy - competency in Microsoft Office Suite, Epic, and other software programs.
• Ability to facilitate critical clinical decision-making conversations for patient needs for discharge.
• Ability to adapt to unpredictable situations in the work setting.
• Understanding of regulatory, compliance, patient safety, and system policies in to provide accurate and appropriate information to colleagues, patients, and families.
• Ability to work independently and as part of a team.
• Ability to maintain confidentiality of all Protected Health Information (PHI) in accordance with HIPAA regulations.