Registered Nurse RN Patient Navigator Neurology Clinic

About the role

This RN Pt Navigator will provide inpatient and outpatient complex care coordination and oversight to ensure safe and appropriate care is provided to the Neurology clinic patient populations. Additionally, they will improve patient care, patient satisfaction and throughput by providing: being the point of contact for the patient and caregivers, extensive patient teaching, monitoring patient progress and plan of care adherence, managing acute calls and needs, symptom management of advanced therapies, intervening as necessary as a patient advocate and patient educator. This role will coordinate complex care with patient specialist and primary providers to ensure best outcomes are achieved both inpatient and ambulatory. Additionally, the navigator assesses, addresses, removes and prevents barriers to care thereby improving patient care, patient satisfaction and throughput. This specialized nurse is the point of contact and liaison for the patient and caregivers, provides extensive patient teaching, monitoring patient progress and plan of care adherence, managing acute calls and needs, nursing support, intervening as necessary as a patient advocate and patient educator. This role will coordinate complex care with patient specialist, primary providers and resources to ensure best outcomes are achieved.

Position Summary

This position provides comprehensive care coordination, supporting a holistic and coordinated approach across the continuum of care. This position assists with informed decision-making; collaborating with a multi-disciplinary team to allow for timely screening, diagnosis, treatment and increased supportive care throughout the patient experience. This position provides individual assistance to patients, families and caregivers to help identify and overcome barriers which may hinder quality medical and psychosocial patient care.

Core Functions

• Assesses the patient's plan of care and develops, implements, monitors and documents the utilization of resources and progress of the patient through their care, facilitating options and services to meet the patient's health care needs.
• Evaluates the medical necessity and appropriateness of care, optimizing patient outcomes.
• Serves as a liaison for referring physicians and assists with scheduling initial tests and consultations.
• Assists the patient/family through diagnostic services, treatment and care.
• Coordinates disease care using an interdisciplinary holistic approach, making appropriate referrals and consultations in coordination with physicians and providers.
• Ensures that the patient and family understand the diagnostic processes, care strategy and recommended actions, and are provided with appropriate information in coordination with physician and health care providers.
• Responds to patient requests for information regarding the disease process, expected side effects and community resources.
• Evaluates patient's functional abilities and limitations. Determines if intervention is needed.
• Establishes treatment goals that are functional, measurable, patient related and reflect key limiting factors.
• Establishes and implements a plan of care to achieve treatment goals.
• Collaborates with patient and family when setting goal; initiates discharge planning.
• Recommends additions to or modifications of referring orders.
• Supports the patient and family during difficult decision-making periods.
• Assist in coordination of end of life care for patient and family and provides emotional support.
• Supports process improvement activities for populations of patients to achieve the optimal clinical, financial, operational, and satisfaction outcomes.
• Participates in staff development to maintain current standards of practice and ensure the highest quality of care.
• Establishes and promotes a collaborative relationship with physicians, payers, and other members of the health care team.
• Collects and communicates pertinent, timely information to payers and others to fulfill utilization and regulatory requirements.

Qualifications

Minimum Qualifications:

• Must possess knowledge as normally obtained through the completion of a Bachelor's degree in nursing or related field.
• Requires a current RN license in the state of practice.
• BLS certification required.
• Requires a proficiency level typically achieved with 5 years clinical experience.
• Requires excellent organizational skills and clinical knowledge regarding specialty care services, as well as care coordination of services, legal and financial aspects of diagnostic services and health services in specialty area.
• Requires effective communication and writing skills, good time management skills and knowledge of word processing and database software applications.
• Requires the ability to teach both clinical and non-clinical personnel regarding care and diagnostics services.
• Also requires a good understanding of process improvement.

Preferred Qualifications:

• Current certification in specialty area preferred.
• Prior Case Management experience preferred.
• Additional Related Education And/Or Experience Preferred.

Schedule

This is a full time (40 hours/week), salaried, day shift position. The average day starts at 0800 and ends at 1700 and is Monday through Friday. With this role, hours are dependent on patient needs and can start earlier or later on occasion. We believe in a work-life balance and will adjust accordingly if the need arises.

Location

BUMCP Neurology Clinic, 755 E McDowell Rd, 3rd Floor, Phoenix, AZ 85006