Registered Nurse (RN) Patient Logistics - Transfer Center

Major Responsibilities

• Patient Transfer Coordination: Facilitate safe and timely transfers of patients with emergent, urgent, or medically complex conditions; collaborate with physicians, transport staff, and other healthcare providers to ensure appropriate patient placement.
• Clinical Assessment: Perform triage assessments to determine the appropriate level of care and subspecialty needed for transferring patients; utilize clinical knowledge to gather and review patient information, ensuring all necessary data is collected for transfer decisions.
• Communication: Utilize closed-loop communication to act as a liaison between referring and receiving facilities, facilitate verbal communication and documentation of transfer requests; coordinate with multiple clinicians to discuss patient cases and determine the best course of action; provide exceptional customer service to patients, families, and external healthcare providers.
• Interprofessional Collaboration: Collaborate effectively with interdisciplinary teams to deliver patient-centered care, ensuring shared decision-making, and optimal outcomes; determine when to use the chain of escalation/resolution when appropriate.
• Documentation: Document all transfer activities in electronic medical record (EMR) and transfer center software; prepare and review monthly reports on transfer center activities and trends.
• Quality & Safety Improvement: Participate in quality improvement activities to enhance transfer center processes and patient outcomes; monitor and report trends related to patient transfers; participate in debriefing sessions as necessary to address adverse events.

Minimum Job Requirements

• Education: ADN (associate’s degree in nursing)
• Certification/License: Licensed Registered Nurse (RN) in relevant state
• Experience: Minimum 3 years of nursing experience

Preferred Job Requirements

• Education: BSN (bachelor’s degree in nursing)
• Certification/License: Certified Acute Care Virtual Registered Nurse (CAVRN)
• Experience: Critical Care or Emergency department experience advantageous

Knowledge / Skills / Abilities

• Strong verbal and written communication skills.
• Proficiency in using electronic medical records and telehealth technology.
• Excellent critical thinking and problem-solving skills.
• Ability to work efficiently under pressure and manage multiple tasks simultaneously.
• Strong interpersonal skills to effectively collaborate with healthcare team.

Physical Requirements and Working Conditions

• Must be able and available to work on-site