Registered Nurse (RN) – Part-Time, Weekday | Bilingual (Spanish/English) | Compact Licenses: IL, MA, NV, NY, OR, MN, CA, CT, MI, AK, Washington, DC

Duties and Responsibilities

• Track and respond to calls for a multi-state nurse triage telephone service, including receiving inbound patient calls and placing outbound calls, while utilizing Schmitt-Thompson telephone triage protocols to accurately document patient interactions within client EHR systems and/or the Call 4 Health platform.
• Provide clinical assessments based on established protocols and triage patients via telephone or patient portals.
• Perform administrative and clinical support tasks, including medication prescription refills per established protocols, notifying providers of critical results, and coordinating follow-up care after hospital discharge or surgical procedures.
• Facilitate referrals and collaborate on prior authorization requests requiring clinical consultation.
• Absorb inquiries from external agencies such as hospitals, nursing homes, funeral homes, and Departments of Labor or Motor Vehicles.
• Participate in Remote Patient Monitoring (RPM) programs by reviewing patient vital signs and providing education related to chronic disease management, including diabetes, hypertension, and COPD.
• Screen and qualify patients for clinical trials, conduct follow-up outreach, and provide patient education as required.
• Perform additional duties as assigned to support the healthcare team and enhance patient care delivery.

Qualifications and Skills

• Teamwork: Proven ability to collaborate effectively with peers, cross-functional teams, and leadership.
• Leadership: Willingness to step into leadership when needed, motivate colleagues, and share knowledge to enhance team performance.
• Customer Service: Strong empathy, patience, and active listening skills to effectively address patient needs.
• Quality and Accuracy: Excellent attention to detail in documentation, including correct grammar, spelling, and medical terminology.
• Organization and Time Management: Highly organized, with the ability to manage and accurately document a minimum of four calls per hour during peak times.

Education and Experience

• Associate’s or Bachelor’s Degree in Nursing.
• Minimum of 2–4 years of full-time clinical experience as a Registered Nurse, preferably in areas such as Emergency Room/Urgent Care, Adult or Pediatric Care, OB/GYN, Orthopedics, Ambulatory Care, Home Health, or ICU.
• Prior telephone triage experience using electronic triage systems and experience with at least two different Electronic Health Record (EHR) platforms.
• Active, unencumbered Enhanced Nurse Licensure Compact (eNLC) license required.
• Candidates must be willing to obtain additional state licenses as requested by the company.