Registered Nurse (RN)

STGi is seeking a Registered Nurse to provide services at our Community Based Outpatient Clinic in West Seneca, New York. This is a full-time position.

About the Role

The primary purpose of this position is to serve as the Registered Nurse Care Manager, representing the interests of Veteran patients in all areas of the clinic and coordinating care with the VA Medical Center and stakeholders. The role requires an understanding of the clinic's clinical and medical programs, processes, and procedures, as well as the relationships between various services. This position is directly linked to customer service and Service Excellence program initiatives.

Responsibilities

• Provide nursing care based on physician, mid-level provider, and CBOC Clinic Manager’s orders to meet the physical, mental, and emotional needs of patients.
• Supervise support staff in the delivery of patient care.
• Lead and participate in PACT team huddles.
• Work with the Primary Care Physician (PCP) to ensure the clinic is adequately staffed for quality care delivery and continuity of care between the VAMC and the clinic.
• Maintain universal precautions and infection control practices.
• Supervise medical assistants and/or licensed practical nurses in obtaining initial patient information, such as vital signs, symptoms, and complaints.
• Prepare patients for examination and assist the PACT Provider as requested.
• Ensure smooth and timely flow of patients in accordance with VA access standards and triage protocols.
• Demonstrate and perform triage activities for all walk-in patients and medical phone inquiries.
• Administer medications per facility protocols, as prescribed by the provider.
• Perform cardiopulmonary resuscitation (CPR) and assist during respiratory and cardiac arrest procedures.
• Perform a range of nursing procedures, including dressing changes, suture removal, oxygen administration, wound irrigations, catheterizations, and venipunctures.
• Prepare patients for laboratory procedures by providing information and instructions.
• Set up and operate therapeutic and emergency equipment, including monitors, electrocardiograms (ECG), oxygen, and portable suction.
• Document all pertinent patient information in medical records and the Veteran Health Information Systems and Technology Architecture (VISTA) to demonstrate quality care delivery and promote continuity of care.
• Maintain the VISTA clinic reminder tracking system for each enrolled patient.
• Assist in scheduling patients for initial and follow-up appointments according to VA access standards and medical necessity.
• Keep patients informed regarding their plan of care, including lab and diagnostic test results.
• Provide health materials, resources, and education to patients and their families based on need and learning capacity.
• Assist providers in ensuring all patient information on electronic encounter documentation is complete and accurate.
• Participate in the ongoing Performance Improvement Program between subcontractors and the VAMC.
• Ensure all required reports, clinical, and administrative documentation is completed accurately and timely.
• Participate in the management of day-to-day CBOC operations.
• Comply with all federal, state, local, Joint Commission, OSHA, Veteran Affairs, and subcontractor safety and operational regulations, directives, and standards.
• Maintain confidentiality of all information and support patients' privacy, rights, and safety.
• Perform the duties of the CBOC Clinic Manager when absent (if applicable).
• Perform other work-related duties as assigned.

Requirements

• Three years of experience in a Medical Surgical Unit, Outpatient Facility, Primary Care, and/or Adult Health (preferred).
• Current and unrestricted nursing license in New York.
• Current Cardiopulmonary Resuscitation (CPR)/Basic Life Support (BLS) certification from the American Heart Association (AHA) or Military Training Network (MTN).
• Knowledge of and ability to apply professional nursing principles, procedures, and techniques.
• Ability to assess patient conditions, recognize adverse signs and symptoms, and react swiftly in emergency situations.
• Ability to set realistic, measurable education goals for patients, considering patient/family needs, level of understanding, and available local resources.
• Ability to develop and provide individualized and group counseling, guidance, and health instruction focused on disease prevention and health maintenance.
• Ability to teach patients and/or families proper home health care activities, such as giving injections, taking blood pressures, and changing wound dressings.
• Knowledge of pharmacological agents used in patient treatment, including desired effects, side effects, complications, and patient usage considerations.
• Demonstrated knowledge of age-specific customer service techniques with exceptional verbal, written, and telephone communication skills.
• Adept at handling difficult situations with diplomacy and professionalism to ensure a positive customer experience.
• Proficiency in Microsoft Office Software, Electronic Medical Records, and general computer maneuverability.
• Knowledge of pharmacology.
• Detail-oriented with the ability to multi-task.

Qualifications

• RN graduate of a school of professional nursing approved by the appropriate state-accrediting agency and accredited by the Accreditation Commission for Education in Nursing (ACEN) or the Commission on Collegiate Nursing Education (CCNE).
• Bachelor of Science in Nursing (BSN) preferred.

Working Conditions

• Moderate physical activity, including handling objects up to 25 pounds or standing/walking for more than four hours per day.
• Work is normally performed in a typical interior/office environment.
• Required to respond to medical emergencies within the clinic, which may involve fast walking or jogging to provide assistance.

Pay

Starting at $39/hour.

Benefits

• Competitive benefits package including Medical, Dental, and Vision coverage.
• 401k with company match.
• Generous PTO policy.