Registered Nurse Patient Navigator - Oncology Surgery

About the role

Responsible for managing, coordinating and integrating all Care Coordination services within CHRISTUS St. Vincent Health System. Provides Care Coordination services to patients based on person-centered acuity and coordinates patient in hospital or clinic setting. Contributes to a cooperative and accountable working relationship with other members of the Care Coordination system staff toward the goal of providing continuous high quality services to patients. Promotes optimal person-centered care that supports and empowers individuals, respects individual choices and meets health care needs of patients. Works side-by-side with clinical leaders in the development and implementation of protocols. May work in traditional clinic setting and/or in a training environment (residency program) or other areas as assigned.

Responsibilities

• Provides Care Coordination services in the ambulatory setting that supports quality patient care across the continuum.
• Ability to work in a variety of electronic medical records, ability to compile record information into a single patient file.
• Inputs patient orders from standing protocols and displays above average critical thinking skills.
• Maintains coordination of health care for patients within CSVCG; routinely interacts with physicians, administrators, managers, care coordinators and patients to ensure an integrated continuum of person-centered services and programs.
• Communicates in such a way to promote harmonious interpersonal relationships within and among all settings of care.
• Develops relationships with a variety of community resources to include Skilled Nursing Facility (SNF), rehab, Long Term Acute Care (LTAC), home health, hospice, palliative care, and other essential community support agencies.
• Maintains good working knowledge of services provided by these entities.
• Works closely with the interdisciplinary team and providers to ensure appropriate referrals, follow-up and optimal patient outcomes over time.
• Is able to close the loop on referrals and any pending patient care needs efficiently.
• Exhibits behaviors and actions which create a high level of patient satisfaction, contributes to positive patient relations and reflects respect for a patient’s rights, needs and confidentiality.
• Participates and can lead pertinent groups (such as interdisciplinary teams).
• Tracks, analyzes and interprets patient satisfaction, outcome measure and individual patient treatment plans.

Requirements

• Education: Registered Nurse, BSN in Nursing, preferred.
• Experience: Minimum of two years of experience in a health care setting and related experience with quality, care coordination and population health preferred.
• Considerable knowledge of health care facilities, policies and issues, and of the full spectrum of community patient care services.
• Considerable knowledge of health care and social management principles.
• Ability to coordinate various functions and activities for maximum cooperation and integration of services providers and persons receiving care within a clinic for continuum of care services.
• Ability to direct, instruct and advise staff, and to receive and effectively react to day-to-day problems.
• Ability to utilize strong communication skills, both written and oral, and effectively demonstrate an interactive style of care coordination.
• Ability to understand and implement sensitivity and culture of care measures appropriate to a diverse population.
• Ability to work with various levels of the CHRISTUS organization including clinical, financial, administrative and medical staff.
• Certifications, Registrations, Or Licenses: Current New Mexico Nursing License.

Schedule

Work Schedule: MULTIPLE SHIFTS AVAILABLE. Work Type: Per Diem As Needed.