Registered Nurse (OB/GYN Centralized Phone Triage) - Remote Opportunity

About the role

Austin Regional Clinic offers a range of benefits to eligible team members including medical, dental, vision, flexible spending accounts, paid time off, a 401(k) plan, employee assistance program, life insurance, long-term disability, tuition reimbursement, child care assistance, health and fitness programs, sick child care assistance, and development opportunities.

Responsibilities

• Assesses and prioritizes medical needs via telephone and directs patients to appropriate and necessary care.
• Calls pharmacy with prescription refills as prescribed by and under the direction of the physician.
• Guides evaluation including instructing patient/caller how to evaluate normal/abnormal symptoms, effectiveness of treatment and when to call back.
• Documents symptoms/complaints, nursing assessment, advice and patient/caller response.
• Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care.
• Collects data and makes assessments, develops a working diagnosis, determines interventions and disposition per guidelines.
• Demonstrates best practices and quality care.
• Assesses the physical, social, and emotional needs of patients and families.
• Teaches and counsels patients and families concerning health assessment and care including prevention of disease and health maintenance.
• Accurately and completely reports and documents status, care rendered, response to care, provider orders, contacts with patient and/or other healthcare providers.
• Accurately and completely performs patient follow-up activities including laboratory results and diagnostics, appointments, referrals, medications, and call backs.
• Participates in orienting, training, and guiding team members.
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
• Regular and dependable attendance due to teamwork, face to face interaction with patients and/or working with equipment.
• Works holiday shift(s) as required by Company policy.

Qualifications

• Education: High school diploma or equivalent.
• Graduation from an accredited school of nursing.
• Experience: Required: One (1) or more years of RN experience or one (1) or more years of nursing experience working in triage.
• Preferred: Telephone triage experience. Previous experience in an ambulatory, hospital, or home health setting.
• Bilingual in English and Spanish.
• Certificate/License: Current licensure as a Registered Nurse (RN) in the State of Texas. Required to maintain a current registered nursing license during employment.