Registered First Line Manager - Ambrose Court

Hull is at the centre of our growth plan, and this role will play a key role in developing our newly opened services. The key focus of this management role is to lead and be accountable for the safe, effective, and person-centred care services for individuals with high acuity, multifaceted needs including mental ill health and challenging behaviours.

Responsibilities

• Lead the delivery of high-quality, person-centred care that promotes dignity, choice, and independence. Maintain oversight of practice, intervene where required to uphold standards, and ensure support remains consistent, responsive, and tailored to individual needs, strengths, and aspirations.
• Lead service-level planning, case management oversight, and risk to ensure plans are person-centred, outcome-focused, and responsive to changing needs.
• Lead, develop, and manage the staff team through effective recruitment, supervision, induction, coaching, and performance management, setting the culture for the service and leading by example in values-led, accountable, and person-centred practice.
• Take lead responsibility for safeguarding, risk management, Positive Behaviour Support (PBS), behaviour support strategies, health and safety, and professional boundaries. Promote a culture of professional curiosity to ensure concerns, incidents, and safeguarding alerts are recognised, reported, recorded, followed up, and escalated appropriately.
• Develop and maintain effective relationships with commissioners, health, housing, criminal justice, and other external partners to support coordinated, responsive care for individuals with complex needs. Represent the service in multi-agency meetings, lead referrals and escalations, and contribute to local pathways and strategic partnerships.
• Lead on service quality, compliance, and governance, ensuring records, support plans, and risk assessments are accurate, timely, and audit-ready. Ensure the service remains compliant with CQC registration requirements, is prepared for inspection, and meets all relevant notification and reporting obligations.
• Oversee audits, spot checks, and quality assurance activity, lead the management of complaints, serious incidents, and investigations, and ensure psychologically informed and trauma-informed approaches are embedded in practice.
• Provide clear operational leadership across the services, ensuring effective shift coordination, rota management, staffing decisions, communication, and service continuity. Respond to operational pressures and maintain service stability.
• Be accountable for the efficient use of resources across the service, including staffing, rotas, and day-to-day financial oversight. Contribute to the growth and sustainability of the service through effective business planning, occupancy management, and the development of high-quality, responsive provision.
• As the CQC Registered Manager for supported living and outreach services, hold accountability for service performance including quality, financial sustainability, and trauma-informed care. Lead the development of the outreach service to enable growth in the Hull area.

Requirements

• Experience of leading and managing Complex Care services for individuals with complex and multifaceted needs, including mental ill health, autism, learning disabilities, and challenging behaviours.
• Experience of holding full management accountability for a regulated service, including service quality, compliance, staffing, performance, budget management, and continuous improvement.

Qualifications

• NVQ Level 5 in Leadership and Management for Adult Care (desirable).

Benefits

• 20 to 25 days annual leave plus statutory bank holidays (increasing with service).
• 24 Hour Employee Assistance Programme.
• Continuous opportunities for ongoing training and career development.
• Cycle To Work scheme.
• Refer A Friend recruitment initiative.
• Flexible working opportunities (where applicable) upon successful completion of probation period.
• Group Personal Pension Scheme.
• Discounted income protection scheme.
• Free car parking at most services.
• Free life assurance cover.

Pay

£41,601 per annum – salary increase after 6 months.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and will require a Disclosure and Barring Service (DBS) check.