Registered / Certified Medical Assistant

About the role

We are seeking a compassionate and experienced Registered Medical Assistant (RMA) or Certified Clinical Medical Assistant (CCMA) to join our Children's Health Pembroke clinical team. This role plays a critical part in delivering high-quality patient care while supporting providers in a fast-paced pediatric clinic environment.

Schedule

• Full-time
• Monday – Friday, 8:00 a.m. – 5:00 p.m.
• Rotating Saturdays: 9:00 a.m. – 12:00 p.m. at the Urgent Care location – Lumberton

Responsibilities

• Creating a supportive environment by welcoming and assisting patients.
• Obtaining personal and health information, managing patient files, and updating electronic health records.
• Assisting healthcare professionals with patient examinations and minor procedures.
• Recording patient history, vital signs and collecting and preparing laboratory specimens.
• Performing minor diagnostic tests and administering treatment under the supervision of healthcare professionals.
• Administering medication/vaccinations/immunizations under the direction of a provider.
• Assisting with administration duties, including scheduling appointments, arranging laboratory services and hospital admissions, handling billing, and filing insurance claims.
• Relaying diagnostic tests and assessment results to healthcare professionals.
• Guiding patients through the facility, as well as explaining procedures and treatments.
• Setting up and replenishing stock in examination and procedure rooms.
• Sterilizing medical equipment and sanitizing designated areas.

Requirements

• RMA – Registered with the American Medical Technologist (AMT) or CMA – Registered with the American Association of Medical Assistants (AAMA).
• RMA/CMA with a minimum of 1 year of experience in this role preferred.
• Current Basic Life Support Certification (BLS).
• Ability to work under supervision and monitor, report, and record a patient's condition.
• Advanced record-keeping abilities and proficiency in related software, such as Athena.
• Experience in clinical evaluation, specimen collection, immunizations, and administering minor treatments.
• Knowledge of medical terminology and basic anatomy.
• Ability to assist healthcare professionals with medical examinations and procedures.
• Exceptional interpersonal skills to assist, guide, and reassure patients.
• Proficiency in prioritizing tasks and performing under pressure.
• In-depth knowledge of best practices in healthcare and sterilization protocols.
• Excellent written and verbal communication skills.

Skills

• Excellent communication with children and parents.
• Ability to multitask in a fast-paced environment.
• Strong clinical judgment and attention to detail.
• Compassionate, patient, and child-focused approach.
• Professional teamwork and adaptability.

Physical Requirements

• Ability to stand or walk for long periods.
• Ability to lift 25–30 lbs (including assisting toddlers).
• Ability to reposition or support pediatric patients safely.

Work Environment

• Outpatient pediatric clinic setting.
• May require occasional travel between practice locations.
• Confidential handling of patient information is required at all times.
• Rotation of weekend clinics may be required.
• Physical demands include frequent standing, walking, bending, reaching and lifting (babies and small children, etc.).
• Work conditions include contact with patients in controlled environment, potentially contagious diseases and possibly bloodborne pathogens.

Benefits

• 100% Employer-Paid Medical, Dental, Vision & Life Insurance
• 401(k) & Roth Retirement Plan with 3% Employer Contribution (No Match Required)
• Quarterly Bonuses
• Generous Paid Time Off & 9 Paid Holidays
• Low-Cost Short- & Long-Term Disability Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Options (Accident, Hospitalization, Cancer, Critical Illness & Life)