Regional Workplace Experience Manager

JLL Experience Services team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams. Job Summary The Regional Workplace Experience Manager leads the on-the-ground delivery of Client’s workplace experience across an assigned geography, managing a team of Community Managers, Ambassadors, and Experience staff. This role is the primary experience leader for their region, accountable for team performance, program quality, and client satisfaction. Key Responsibilities Lead regional Experience team, including Sr. Community Managers, Community Managers, and AmbassadorsEnsure consistent delivery of JLL’s experience standards across all sites in the regionBuild and maintain strong relationships with Client regional real estate and people stakeholdersOwn the regional workplace experience and programming strategy, providing direction to site teams on programming calendars, community events, employee engagement activations, and space activation while ensuring programs are purposeful, locally relevant, and aligned with broader workplace and facilities priorities. Monitor team performance, provide coaching, and drive a culture of hospitality and service excellenceManage regional budget and resource deployment in partnership with the Global Workplace Experience LeadSupport hiring, onboarding, and training of new team members in the regionIdentify and escalate operational issues, physical environment concerns, or employee feedback trendsPartner closely with Senior and Regional Facilities Managers to align workplace programming with facilities projects, site operations, construction activity, office changes, and business prioritiesDevelop and continuously evolve regional workplace programming strategies, identifying opportunities to uplift employee experience, increase engagement, and create meaningful reasons for employees to connect in the officeUse employee feedback, attendance/engagement data, workplace trends, and site observations to evaluate program effectiveness and recommend enhancementsEnsure programming is operationally executable, coordinating with Facilities, Security, vendors, building management, and other cross-functional partners as neededAdapt programming strategies by site based on office population, utilization, employee needs, local culture, and business priorities while maintaining consistency with the overall Block workplace experiencePartner with Facilities during office openings, relocations, renovations, consolidations, and other workplace projects to develop programming and change-support strategies that help employees successfully transition into the space Qualifications 7+ years of experience in workplace experience, hospitality, or community management, with at least 3 years in a people leadership roleExperience in partnering cross-functionally with Facilities, Real Estate, Security, Events, Communications, and other workplace functions to coordinate programming with operational and project activity. Experience developing, improving, and scaling workplace experience or employee engagement programming across multiple locations, with the ability to translate employee needs, workplace data, and business priorities into meaningful in-office experiences. Experience managing multi-site teams across a regionStrong client management and stakeholder communication skillsBackground in event programming, community building, or hospitality environments preferredProficiency in experience management platforms and reporting toolsBachelor’s degree preferred The above-referenced summary is a guideline designed to present an overview of job duties and is not intended to be a comprehensive list of responsibilities.