Regional Workplace Experience Ambassador - Part Time

About the role

The Regional Workplace Experience Ambassador is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that ensures employees feel productive, engaged, and well supported in the workplace, and thrives in a dynamic environment.

Responsibilities

• Provide high touch support to employees in the workplace, including providing tools, support, information, and wayfinding.
• Provide a warm welcome to all employees and guests, leaving them with a positive and professional first impression.
• Cultivate and maintain trusted relationships with end users and cross-functional colleagues.
• Act as the first line of response to user questions, troubleshoot issues, and follow up as required.
• Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are properly equipped and employee-ready.
• Function as the “eyes and ears” of the workspace and proactively submit work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted.
• Help educate employees and visitors on equipment, processes, space use, workplace protocols, and etiquette.
• Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed.
• Obtain voice of the customer data (quantitative and qualitative) to capture service needs.
• Share information with managers, as relevant.
• Follow escalation protocols, having all required knowledge of cross-functional teams’ responsibilities.
• Identify and escalate process improvement opportunities to manager and collaborate on new, innovative solutions.
• Serve as the main point of contact for the Workplace Experience team on the client site.
• Assist account leadership with administrative tasks as assigned.

Requirements

• Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, customer service or a college degree.
• Ability to serve as a self-directed manager at their client site and in their direct local region.

Qualifications

• Communication – Comfortable corresponding with executive-level clients, and interacting with individuals at all levels.
• EQ – Showcase exceptional emotional intelligence and empathy.
• Organized – Detail-oriented, confident, self-starter with exceptional organizational skills.
• Proactive – Maintain a “can do” mentality with the ability to act with minimal information.
• Character – Demonstrate integrity, accountability, self-awareness, and strong work ethic. Showcase strong business acumen.
• Professional – Project an approachable and professional image in personal appearance, manner, and demeanor.
• Resilient – Ability to work under pressure, while acting in a calm manner.
• Technology proficiency – Ability to successfully use the Microsoft Suite and comfortability in learning proprietary tech tools.

Skills

• Excellent interpersonal and communication skills.
• Strong problem-solving and troubleshooting abilities.
• Ability to manage multiple priorities and deadlines.
• Knowledge of workplace policies and procedures.
• Ability to work independently and as part of a team.

Benefits

Not specified.

Pay

$28.05 - $33.00

Schedule

Part-time, 3 days a week, 8 hours a day, totaling 24 hours a week.