Regional Vice President of Operations

About the role

TopDog Law is a nationally scaling personal injury firm built for impact and growth, owning the client experience end to end—from marketing and intake through litigation. The firm believes that world‑class marketing, paired with exceptional legal talent and operations, creates better experiences and outcomes for clients and the business. Over the past three years TopDog has grown 2‑3× year over year, setting a new standard on the marketing side of personal injury and proving what’s possible when strategy, speed, and execution align. Now the company is applying that same discipline and innovation to firm operations, case management, and national scale, building the infrastructure, systems, and teams to grow without sacrificing quality, culture, or accountability. TopDog is a fully remote team that shares trust, open communication, and a commitment to doing great work. If you love ownership, thrive in a fast‑moving environment, and want to help build something exceptional, you’ll feel right at home.

The Opportunity: As VP of Regional Operations you will be the operational owner and right hand to leadership across an assigned multi‑state region. You’ll sit at the center of intake, pre‑litigation, litigation, medical and case management, and settlements for your states, connecting state managing attorneys with centralized platform teams. You’ll own identifying, prioritizing by ROI, escalating, and resolving the right issues, with feedback back to the states. Your region’s profitability is the clearest measure of your impact, and you’ll partner closely with the COO and your region’s managing attorneys to drive it.

Responsibilities

• Serve as the operational lead and primary point of connection across every function touching your region's states, including intake, pre‑litigation, litigation, medical and case management, and settlements.
• Act as the “air traffic controller” for your region—know what's happening in every state, spot where teams are duplicating effort or dropping the ball, and get the right people working the right problems.
• Partner with state managing attorneys as operational co‑pilots; you are jointly accountable for state performance and for ensuring all teams execute at their highest level.
• Support new‑state launches in your region, including helping stand up managing attorneys, getting case intake and workflows running, and building out the state's operating rhythm.
• Continuously surface operational issues across your states, including provider and client care gaps, tech and product friction, staffing and capacity constraints, and process breakdowns.