Regional Vice President, Midwest

About the role

The Regional Vice President (RVP) is an agile, collaborative leader who sets the direction for a region's retail operations while driving alignment with the strategic goals of the enterprise.

Responsibilities

• Oversee the strategic direction of a region and work to implement strategy in all districts within that region, collaborating with field and corporate leaders to localize the strategy as necessary.
• Direct the development of annual and longer-term business plans for a large business region, ensuring alignment with corporate strategic direction.
• Influence corporate strategy by sharing insights into the dynamics of local markets with senior leaders.
• Guide the development of the operational strategy and outcomes for a regional service center.
• Quantify business outcomes (i.e., revenue, NPS, job completion rate, time to serve, wiper sales, quality, profitability, COE, and associate retention and engagement).
• Engage and inspire a large and diverse workforce of 500+ to commit to the strategy and to doing extraordinary things to achieve the organization's business goals.
• Work to understand, diagnose, and anticipate the factors that cause a district to underperform, and partner with field leaders to create and implement mitigation plans to address challenges.
• Oversee the P&L for a region, ensuring that revenue and profit goals are met.
• Partner with Finance to develop annual workforce plans and review/influence business cases for new projects and programs.
• All other duties as assigned.

Requirements

• Bachelor's degree in Business Administration, preferred.
• 10+ years of leadership and supervisory experience.
• Proven leadership experience in a large, widely distributed team structure with the ability to drive performance and growth while coaching and developing associates.
• Ability to apply change management principles to implement strategy and ensure engagement and support through proper documentation, communication, and partnerships.
• Understanding of the customer lifecycle and customer experience; able to oversee and leverage customer insights to guide process improvement.
• Strong presentation, facilitation, and communication skills; ability to engage and influence stakeholders at all levels.
• Present a professional appearance and wear personal protective equipment.
• Ability to work at a physical retail location within the region and travel up to 50%.