Regional Training Manager

About the Role

This Regional Training Manager (RTM) position supports retail field training implementation specifically for Family Dollar in the Oklahoma area. Candidates must reside in or be within reasonable commuting distance of Ardmore, Oklahoma. The role is responsible for field talent development, instructor-led training, district manager training, and train-the-trainer sessions, as well as the selection, assessment, oversight, certification, and ongoing management of the Model Store Training Program.

The RTM ensures quality and full completion of training and certification for District Managers and Store Managers prior to assignment. This includes professional classroom and in-store experiential facilitation of major field training initiatives, establishing regional business partnerships, consulting as a subject matter expert (SME) in instructional design, and strategically planning training deployment in key markets. The position reports directly to the Zone Training Director.

Responsibilities

• Oversee Model Store Trainers (MST), including identification, in-store assessment, certification for all districts, and ongoing retention/succession of the MST Program.
• Ensure the Store Manager (SM) Training Program is executed per company expectations, producing highly proficient Store Managers at the time of assignment.
• Oversee and manage the District Manager (DM) Training Program, creating DM training plans, providing high levels of ongoing interaction and support during training, and producing highly proficient District Managers at the time of assignment.
• Strategically consult, plan, and coordinate with DMs to support Zone People Visits in key markets and major initiatives.
• Provide performance consultation to regional business partners regarding MSTs, SMTs, and DMITs.
• Consult with regional business partners to ensure MST selections meet all role requirements.
• Facilitate MST Certification Sessions once per quarter as scheduled.
• Gather feedback to determine performance gaps and conduct needs analysis to identify appropriate training solutions.
• Leverage adult learning principles and methodologies to support delivery of Store Support Center (SSC) content development facilitated in the field.
• Serve as a subject matter expert (SME) for DM Trainer Program development and implementation.
• Conduct Train-The-Trainer sessions with DM Trainers to enable effective technical training for the overall DM audience in their respective regions.
• Facilitate SSC/Zone-based DM Training Programs.
• Conduct ongoing quarterly MST Council sessions to maintain high engagement and ensure SM Training Program execution.
• Conduct in-person field visits with MSTs to validate SM Training Program execution per company expectations, communicating pre- and post-visit with regional business partners.
• Facilitate large groups of 80–120 people for major company events.
• Act as a Training Champion to sustain training and embed learning behaviors into daily operations and business partner routines.
• Implement best-in-class learning strategies to ensure learning objectives are achieved through facilitation.
• Consult as an SME with the SSC Development Design Team on assessments, measurement, and productivity tools to sustain training and identify knowledge, skill, and application gaps.

Facilitation Requirements: Ability to speak for long periods, stand/navigate classroom and store environments, and travel in inclement weather.

Qualifications

• 3 to 5 years of training and facilitation experience in human resources, business, education, or equivalent experience as a multi-unit manager.
• Ability to work in a fast-paced, ever-changing, and results-based environment.
• High School Diploma with 3 to 5 years of training experience; undergraduate or graduate degree preferred.

Preferred Experience

• Certification in coaching and/or training (e.g., APTD Certification).
• Retail training experience and/or multi-unit management experience.

Skills

• Proficient in Microsoft Office Suite (Outlook, Excel, OneNote, PowerPoint).
• Excellent interpersonal, verbal, and written communication skills.
• Emotional intelligence, adaptability, and ability to lead change in a rapidly growing organization.

Schedule

• Willingness to travel up to 12 days per month, which may include air travel, driving a company vehicle for up to 5 hours, and using shuttles, trains, or rental cars.

Pay

Projected salary: $94,000–$100,000.