Regional Training Manager

This role supports the Miami, Florida area. Candidates must reside in or be within reasonable commuting distance of Miami, Florida.

About the Role

The Regional Training Manager (RTM) supports retail field training implementation for Family Dollar. This position is responsible for field talent development, instructor-led training, District Manager Training, and Train-The-Trainer sessions. Key accountabilities include:

• Selection, assessment, oversight, certification, and ongoing management of the Model Store Training Program.
• Ensuring quality and full completion of District Manager and Store Manager training and certification prior to assignment.
• Professional classroom and in-store experiential facilitation of major field training initiatives.
• Establishing and maintaining effective regional business partnerships.
• Consulting as a subject matter expert (SME) in instructional design and development of training content for the field.
• Strategically planning and aligning training deployment in key markets to support the People Plan and learning governance strategy.

This position reports directly to the Zone Training Director.

Responsibilities

• Oversee Model Store Trainers (MST), including identification, in-store assessment, certification for all districts, and ongoing retention/succession of the MST Program.
• Ensure the Store Manager (SM) Training Program is executed per company expectations, producing highly proficient Store Managers at time of assignment.
• Oversee and manage the District Manager (DM) Training Program, creating DM training plans, providing high levels of ongoing interaction and support during training, and producing highly proficient District Managers at time of assignment.
• Strategically consult, plan, and coordinate with DMs to support Zone People Visits in key markets/major initiatives.
• Provide performance consultation to regional business partners regarding MSTs, SMTs, and DMITs.
• Consult with regional business partners to ensure MST selections meet all requirements for the role.
• Facilitate MST Certification Sessions once per quarter as scheduled.
• Gather feedback to determine performance gaps and conduct needs analysis to identify appropriate training solutions.
• Leverage adult learning principles and methodologies to support delivery of Store Support Center (SSC) content development facilitated in the field.
• Serve as SME for DM Trainer Program development and implementation.
• Conduct Train-The-Trainer sessions with DM Trainers to enable effective technical training for the overall DM audience in their respective regions.
• Facilitate SSC/Zone-based DM Training Program.
• Conduct ongoing quarterly MST Council sessions to maintain high engagement and ensure SM Training Program execution.
• Conduct in-person field visits with MSTs to validate SM Training Program execution per company expectations, communicating pre-visit and post-visit with regional business partners.
• Facilitate large groups of 80–120 people for major company events.
• Act as a Training Champion to sustain training and embed learning behaviors into daily operations and business partner routines.
• Implement best-in-class learning strategies to ensure learning objectives are achieved through facilitation.
• Consult as a SME with the SSC Development Design Team on assessments, measurement, and productivity tools to sustain training and identify knowledge, skill, and application gaps.

Facilitation Requirements: Long periods of speaking, standing/navigating classroom and store environments; travel in inclement weather, etc.

Qualifications

• Required Experience: 3 to 5 years of training and facilitation experience in human resources, business, education, or equivalent experience as a multi-unit manager. Must be able to work in a fast-paced, ever-changing, and results-based environment.
• Preferred Experience: Certification in coaching and/or training (e.g., APTD Certification). Retail training experience and/or multi-unit experience is strongly preferred.
• Education: High School Diploma with 3 to 5 years of training experience; undergraduate or graduate degree preferred.

Skills

• Proficient in Microsoft Office Suite (Outlook, Excel, OneNote, PowerPoint).
• Excellent interpersonal, verbal, and written communication skills.
• Emotional intelligence, adaptability, and ability to lead change in a rapidly growing organization.
• Comprehensive knowledge of store operations processes, practices, and standards.
• Ability to model Family Dollar values and demonstrate professionalism.

Schedule

Must be willing to travel up to 12 days per month, which may include air travel, driving a company vehicle for up to 5 hours, shuttles, trains, and rental cars.

Pay

Projected salary: $94,000–$100,000.