Regional Technical Training Manager

Duties

• Technical field training, evaluation and reporting
• IPM service training and Quality Control of all Residential and Commercial Pest Control Service Professionals, Termite Service Professionals, Sentricon Service Professionals, Home Evaluators, Renewal Inspectors, Service Managers and Service Center Managers on a daily basis
• Conduct Service Center inspections quarterly or as assigned
• Conduct Sentricon Quality Assurance Reviews (QARs) as assigned
• Conduct paperwork reviews at the service center level for any or all sales or service segments quarterly or as assigned
• Conduct vehicle inspections at the Service Center level as assigned
• Conduct Arrow approved service center training courses quarterly or as assigned
• Conduct Respirator training and fit testing for service center employees annually or as assigned
• Train new service employees to take and pass necessary state exams within the state required period as necessary or assigned
• Advises and trains Region and Service Center operation employees on federal and state rules and regulation changes as assigned
• Affords and trains Region and Service Center operations with safety compliance ongoing or as assigned
• Affords assistance to the Director of Technical Services & Professional Development in Service Protocol design and implementation for all service segments and pests as assigned
• Maintains state Certified Operator and Certified Instructor status as well as other state certifications/registrations as necessary
• Communicates with the Director of Technical Services & Professional Development daily via email or phone to provide synopsis of activities
• Communicates projected schedule to the Director of Technical Services & Professional Development and Region Operations weekly via email
• Communicates, on the proper forms and as completed, the results of Service Center Inspections, Vehicle Inspections, Field Training Reports, Paperwork Reviews and Quality Assurance Reports to the Director of Technical Services & Professional Development, Region Operational Vice Presidents and Service Center Manager via email
• Oversees new product use and evaluation as assigned by the VP of Technical Services & Quality Control
• Travels daily to the service center where duties are scheduled to be performed. Overnight travel will be necessary depending on Service Centers assigned
• Performs other duties as assigned

Benefits

• Generous time off
• Paid holidays
• 401(k) with company match
• Roth IRA
• Medical, dental and vision insurance
• High deductible HSA
• Telemedicine
• Disability, cancer, and accident insurance
• Health & Wellness suite
• Company-paid and optional additional life insurance

About the Role

Arrow Exterminators is a 50 year "young", family-owned company of 1600+ employees that is in the midst of rapid and exciting growth. Our company was founded on the principles of treating our customers and our employees right. Our motto "Beyond the Call" is an expression of our commitment to being an industry leader and a great place to work.

Qualifications

The ideal candidate will have a Bachelor’s degree in a related field such as Entomology, Biology, or Environmental Science, or equivalent experience. A minimum of 5 years of experience in pest management, preferably in a supervisory capacity, is required. Must possess a valid pesticide applicator license and be certified as a Certified Operator and Certified Instructor in the state of employment. Must have strong communication and leadership skills, as well as the ability to manage multiple tasks and projects simultaneously.

Skills

• Strong communication and leadership skills
• Ability to manage multiple tasks and projects simultaneously
• Experience in pest management, preferably in a supervisory capacity
• Valid pesticide applicator license
• Certified Operator and Certified Instructor in the state of employment

Benefits

• Generous time off
• Paid holidays
• 401(k) with company match
• Roth IRA
• Medical, dental and vision insurance
• High deductible HSA
• Telemedicine
• Disability, cancer, and accident insurance
• Health & Wellness suite
• Company-paid and optional additional life insurance

Schedule

Travel daily to the service center where duties are scheduled to be performed. Overnight travel will be necessary depending on Service Centers assigned.