Regional Technical Support Engineer

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry. As a subsidiary of Nikkiso Company Ltd—a publicly traded industrial manufacturer headquartered in Tokyo, Japan—we deliver innovative, safe, and sustainable solutions that enable customers to achieve greener, more efficient operations across the industrial gas, clean energy, and alternative fuels markets.

About the role

Nikkiso Cryogenic Services is seeking an experienced Regional Technical Support Engineer to serve as the technical authority supporting our North American service centers, field service teams, and customers. In this high-visibility role, you will ensure product reliability, operational excellence, and customer confidence across complex cryogenic and rotating equipment systems. You will provide advanced troubleshooting, lead root cause investigations, oversee warranty processes, and guide engineering decisions that directly impact safety, performance, and long-term product integrity.

Responsibilities

• Provide high-level troubleshooting support across North America for complex equipment and system issues.
• Serve as a technical escalation point for service centers and field service teams.
• Support workshops with engineering decisions regarding part usability, rework disposition, and repair methodologies.
• Ensure strong product knowledge exists across current and new product lines.
• Address customer technical concerns and performance issues with urgency and professionalism.
• Promote a strong customer-focused culture across the service organization.
• Support field service teams with technical guidance before, during, and after site interventions.
• Generate detailed repair and overhaul reports for customers.
• Lead root cause analysis investigations for product quality or reliability failures.
• Implement corrective and preventive actions to reduce recurrence.
• Monitor and analyze customer feedback and complaint data to identify systemic improvements.
• Develop preventative measures to enhance product reliability and service execution.
• Oversee the complete warranty claims process, including evaluation, approval/rejection decisions, and documentation.
• Perform warranty data analysis to identify trends, measure KPIs, and report findings to leadership.
• Maintain accurate and comprehensive warranty records.
• Provide recommendations to engineering and operations based on data-driven insights.
• Develop technical tools, work instructions, presentations, and communication materials.
• Support internal knowledge-sharing initiatives across the North American organization.
• Contribute to product documentation, service bulletins, and standardized technical guidance.

Requirements

• Bachelor’s degree (or higher) in Mechanical Engineering or related technical discipline.
• 10+ years of experience in industrial manufacturing or service environments.
• Proven experience supporting precision rotating and reciprocating equipment.
• Experience with cryogenic processes and systems.
• Strong technical background in industrial manufacturing and aftermarket services.
• Experience in product-based or service-based industrial companies.

Skills

• Deep technical acumen in rotating equipment and cryogenic systems.
• Advanced troubleshooting and diagnostic capability.
• Strong root cause analysis and problem-solving skills.
• High accountability and results-driven mindset.
• Excellent written and verbal communication skills.
• Ability to influence cross-functional teams without direct authority.
• Strong customer focus and business acumen.
• Knowledge of sales and service processes within industrial markets.
• Continuous improvement and innovation mindset.

Work Environment

• Combination of office, workshop, and customer site environments.
• Collaboration with service centers, field teams, engineering, and leadership.
• Global and regional travel required based on business needs.