Regional Technical Specialist - Great Lakes

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Achieves key customer sales objectives and customer contact goals across assigned territory
• Designs and implements a target customer communication productivity plan for assigned territory to ensure effective reach and frequency to targeted customers to maximize sales
• Leverages outbound customer contact using multiple means (such as telephone, email, fax) to schedule and complete virtual sales presentations to target decision-makers
• Edits HCPs and staff on the value of the company’s products and services for patient care to convert and maintain them as consistent product prescribers
• Uses company approved materials (literature, educational presentations, and product brochures, etc.) to educate, communicate and sell company products and services
• Provides guidance around pricing and reimbursement for promoted products. Triages staff to appropriate company personnel when specific reimbursement questions arise
• Collaborate with the Key Account Manager team to maximize territory performance and customer access to products through local institutions, labs and draw sites. Helps customers understand direct bill account logistics through in-servicing related to ordering, reporting and billing logistics processes
• Prepares, maintains and submits up-to-date and accurate contact and productivity records to profile the account, measure progress against key sales and activity goals
• Enters new customer data and update changes in the company customer database
• Represent the company at local, regional and national trade shows, conferences and exhibits to promote key products
• Identifies and investigates customer concerns. Addresses and or communicates with appropriate company personnel to promptly solve customer problems
• Handles inbound calls triaged from Client Customer Service group; identifies optimal solutions for customer needs

QUALIFICATIONS

• Strong presentation skills; ability to effectively convey concepts in a clear, concise and professional manner through telephone and face-to-face interactions
• Excellent interpersonal, time management and organizational skills
• Adaptable, open to change, and able to work in ambiguous situations and respond to new information and unexpected circumstances
• Able to productively and proactively contribute to a team environment while demonstrating ability to manage workload and priorities independently
• Able to function productively within a fast-paced, multi-tasking, entrepreneurial environment
• Able to work on telephone and computer simultaneously

EDUCATION AND/OR EXPERIENCE

• Bachelor's degree from four-year college or university with an emphasis in the life sciences preferred; minimum 2 years sales experience in pharmaceutical, diagnostics and/or other related healthcare sales; or minimum 1 year related healthcare sales experience and 1 year experience in a life science discipline
• Associate’s degree in a science related program (nursing, etc.) may be considered if accompanied by 5+ years of other industry related experience (e.g. clinical research organization, medical science liaison, etc.)