Regional Technical Specialist

Primary Responsibilities

• Coordinate and implement product-oriented sales presentations and training events on the complete Nice North America product line for factory staff, dealers and distributors.
• Assist in new product launches by contributing to the preparation and executing delivery of new product training modules to key customers.
• Certify sales representative staff on new products and annually on the entire Nice North America product line.
• Be known as the expert in the design understanding and application of Nice North America products.
• Participate in relevant trade shows, sales meetings, planning meetings, and special events as required by the company.
• Monitor and provide input to sales managers regarding market dynamics related to product and/or promotional activity.
• Align training activities with the regional sales manager for the assigned US region.
• Focus field travel on regional customer growth and account retention goals.
• Provide on time territorial information on travel, key account activities and regional events for the sales calendar.
• Set and execute Web trainings for customers as required.
• Participate in weekly calls involving Sales and Technical teams.
• Provide advanced technical support on site and remote within the Nice home management platform.
• Execute telephone call support to customer technical staff as required.
• Plan initial and follow-up training for new products as the travel schedule is planned.
• Responsible for new dealer growth and support within the CI Channel.

Qualifications

• A High School Diploma and a minimum of 4 years related experience, preferably in the CEDIA channel.
• Strong written communication and verbal skills.
• Ability to effectively present information in one-on-one and group situations to customers, and other employees of the organization.
• Experience in control system programming a definite plus.
• Ability to troubleshoot complex AV/Control systems on site and remotely.
• Knowledge of MS Office (Outlook, Word, and Excel specifically) and NetSuite, experience with PowerPoint, Adobe Captivate.
• Must be able to work remotely effectively.
• Positive attitude, self-motivated and eager to succeed.

Physical Requirements

• Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively on the telephone and in person.
• Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to review documents and file them in a prescribed order and organize documents and materials.
• Sufficient manual dexterity with or without reasonable accommodation, which permits the employee to frequently operate a personal computer.
• Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to work in an office setting and at a keyboard for an extended period of time, considered to be approximately 50%-70% of the workday.

Working Conditions

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Must be comfortable working in an office environment to include moderate noise levels.
• The working area is primarily in an open office setting with reasonable lighting and controlled temperatures.