Regional Technical Director (West)

About the role

Join Intelas, a Compass Healthcare Company. Intelas delivers smarter asset management by blending expert service teams with intelligent, data-driven strategies that help hospitals improve uptime, simplify oversight, and make more informed capital decisions. Our programs support 100% regulatory compliance and drives 98% equipment uptime—so clinicians can focus on care, not equipment issues. We support nearly 4,500 healthcare sites nationwide—from large, campus-based acute care hospitals to system-integrated outpatient clinics. With more than 1.15 million medical devices managed, we provide the clarity and consistency needed in today’s rapidly evolving healthcare environment.

Responsibilities

• Customer Relations - Engage with and build trusting relationships with clinical customers, co-workers, vendors, and manufacturers. Solve difficult problems and handle difficult situations. Promote vendor & OEM relationships to ensure service delivery requirements are met. Maintain effective lines of communication with field leadership for service escalations.
• Operation Excellence - Demonstrate strong work ethic and team spirit. Provide technical support via phone, email, and on-site as needed. Contribute to service event strategy and actively engage in service events for major repairs. Monitor area of responsibility for service delivery, profitability, and recommend improvements. Assist region team with developing service delivery plans for imaging assets. Support QA/RA to ensure compliance with company, ISO, and governmental policies.
• Administration Support - Support parts ID and orders for repair parts, working with the local team and/or Procurement. Perform tasks such as organizing and managing time effectively. Use MS Office and CMMS systems. Perform other duties as assigned.

Qualifications

• Education: Bachelor’s degree in biomedical engineering or related technical discipline; or equivalent combination of education and experience required.
• Experience: Ten (10) years multi-vendor/multi-modality DI service experience.
• Knowledge, Skills and Abilities: Multi-modality, multi-OEM technical expertise; ability to lead through influence; ability to collaborate and cooperate in a team environment; ability to work independently with minimal supervision; ability to prioritize, organize, and handle multiple projects and activities simultaneously; ability to effectively write, create, and present information and respond to questions; competent in three or more imaging modalities, expert in at least one of the following: XR, CT, MR, NM, cath labs; ability to work independently and provide expert troubleshooting; demonstrated knowledge of regulatory requirements & ISO standards; ability to work remotely and travel nationally when needed.

Special Requirements

• Ability to travel up to 60% of the time to customer sites, meetings, and training as required.
• Able to work remote (remote diagnostics, remote troubleshooting, and technical support).
• Available for after hours and weekend support as needed.
• This is a remote role which requires travel to client sites within the West Region. Location preferences include but not limited to: California, Washington.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retail Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commute Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave