Regional Support Supervisor - Orlando, FL

Essential Job Duties

• Serve as the first point of escalation for questions and issues.
• Manage RSS workflow and employee absences.
• Coach RSS’s within pod as opportunities arise
• Liaison to Branch Managers in your pod
• Support RSS Leadership with performance feedback
• Manage RSS Team huddles in your pod
• Manage compliance issues
• Work on special projects as needed

Office Organization

• In collaboration with our facilities and IT partners, ensure all items in the office remain in working order
• Ensure needed office supplies are sufficiently stocked and organized, mail is distributed
• Greet and direct agents/customers as needed

Agent Support

• Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them in their business
• Support Agents with any technology, process or operationally related questions
• Promote a friendly, inclusive office culture that reinforces our agent value proposition
• Work with Agent Onboarding Team as needed to support agent onboarding process

Transaction Support (non CES)

• Ensure our agents’ transactions are efficiently and accurately processed
• Commission payments are timely and adjustments are avoided
• Scan physical checks as needed
• Point of contact as needed for following up on missing documentation or escalation of transactional issues
• Database entry and updates – MLS, Transaction Manager
• Ensure our agent’s transactions are complete for compliance, commission payments are timely and adjustments are avoided
• Systems review of Trident and transaction manager, issue resolutions submitted through OnBase

Branch Leader Support

• Support Branch Manager as needed with maintaining office promotional items, sales meetings, new agent orientations and supporting office culture

Qualifications

• 2 or more years of in office branch support experience
• 1 or more years customer service experience preferred; Prior Real Estate office experience preferred.
• Strong written and verbal communication skills
• Tech proficient in all areas including but not limited to familiarity with various operating systems on PCs and Macs and ability to navigate computer software.
• Proficiency with Microsoft Office
• Ability to communicate effectively with different audiences, including agents, branch managers and operational support teams.
• Customer focused, delivery oriented, ability to multi-task.
• Willingness to be “nimble” and adjust priorities as needed.