Regional Support Specialist - Westwood, MA

Responsibilities

• Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them including Primary Services and Transaction Concierge
• Support agents with any technology, process, or operationally related questions
• Provide basic social media and marketing support to agents and manage office social media accounts, on-demand
• Promote a friendly, inclusive office culture that reinforces our agent value proposition
• Collaborate with the Agent Onboarding Team to facilitate the agent onboarding process as required.
• Conduct comprehensive office orientation, provide training on company tools (such as MoxiWorks, Prospect Square, Listing Concierge, etc.), and introduce affiliated partners while emphasizing mutual support and collaboration
• Coordinate with and across other Agent Services operational teams to direct Agents on transaction related questions or issues
• Collaborate with the Agent Onboarding Team to facilitate the agent onboarding process as required.
• Collaborate with the Agent Onboarding Team to facilitate the agent onboarding process as required.
• Identify potential processes or product enhancements to be reviewed and implemented

Requirements

• Two or more years of customer service experience is preferred, with prior experience in a real estate office being advantageous
• Familiarity with the use of social media platforms (i.e. Facebook/Instagram) is required. As well as an understanding of how these platforms are used in marketing
• Excellent written and verbal communication skills are essential
• Proficiency in various operating systems (i.e.- PCs, Macs, and Mobile platforms), as well as the ability to navigate computer software, is required
• Proficiency with Microsoft Office applications is strongly preferred
• Able to communicate effectively with diverse audiences, including agents, branch managers, customers, vendors, and other internal support teams
• A customer-focused approach, delivery-oriented mindset, and ability to multi-task are crucial
• Willingness to be nimble and adjust priorities as needed
• Ability to travel to additional offices in the region on an as-needed basis

Qualifications

No specific qualifications mentioned beyond the minimum requirements listed above.

Skills

• Customer service experience
• Experience in a real estate office
• Knowledge of social media platforms
• Written and verbal communication skills
• Proficiency in various operating systems and Microsoft Office applications
• Ability to communicate effectively with diverse audiences
• Customer-focused approach
• Multi-tasking ability
• Travelability

Benefits

No specific benefits mentioned beyond the general employee benefits package.

Pay

The pay range for this position is not specified.

Schedule

The schedule for this position is not specified.