Regional Support Specialist - St Pete Beach, FL

About the role

As a Regional Support Specialist (RSS) on the Coldwell Banker team, you’ll be the heartbeat of our offices. You’ll support agents, branch leaders, and marketing efforts to help everything run more smoothly and strategically. Based in one of our branch offices, you’ll stay closely connected with our regional support team, agents, and brokerage leadership. This role is ideal for someone who is organized, tech-savvy, loves helping people, and thrives in a busy, collaborative environment. While no prior marketing expertise is required, curiosity, resourcefulness, and a willingness to learn are essential.

Responsibilities

Agent Support

• Provide white-glove service for agents and clients visiting our offices, promoting available support teams including Primary Services and Transaction Concierge
• Support agents with technology, process, or operational questions
• Provide basic social media and marketing support to agents and manage office social media accounts on-demand
• Promote a friendly, inclusive office culture that reinforces our agent value proposition
• Coordinate with and across other Agent Services operational teams to direct agents on transaction-related questions or issues
• Collaborate with the Agent Onboarding Team to facilitate the agent onboarding process, including conducting office orientation, training on company tools (such as MoxiWorks, Prospect Square, Listing Concierge), and introducing affiliated partners while emphasizing mutual support and collaboration

Branch Leader Support

• Act as the Culture Carrier for the Branch and Region by driving events, promoting CB Cares, and creating a community environment for agents and consumers
• Support the Branch Manager with maintaining office promotional items, preparing for and coordinating sales meetings, leading new agent orientations, and supporting office culture
• Assist with agent recognition, including awards reporting, social media, sales meeting content, and other activities that highlight Coldwell Banker agent performance
• Assist in agent recruitment by pulling local non-affiliated agent production reports, new agent license data, and contact information; setting recruiting appointments and office visits
• Help the Branch Manager with the intake process for new agents as needed
• Collaborate with the Branch Manager to provide coaching to new agents, including support for business plan development and implementation, business-building opportunities, and addressing inquiries related to company tools and processes
• Follow up with agents after the Branch Manager has helped them create their business plans and serve as an accountability partner for each agent's business goals
• Identify potential process or product enhancements for review and implementation

Office Organization

• Greet and direct agents and clients to workspaces or conference rooms as applicable
• Collaborate with facilities and IT partners to ensure all office items remain in working order
• Maintain adequate inventory of office supplies and ensure timely distribution of mail

Qualifications

• Two or more years of customer service experience is preferred, with prior experience in a real estate office being advantageous
• Familiarity with social media platforms (e.g., Facebook, Instagram) and an understanding of their use in marketing is required
• Excellent written and verbal communication skills
• Proficiency in various operating systems (PCs, Macs, mobile platforms) and the ability to navigate computer software
• Proficiency with Microsoft Office applications is strongly preferred
• Ability to communicate effectively with diverse audiences, including agents, branch managers, customers, vendors, and other internal support teams
• Customer-focused approach, delivery-oriented mindset, and ability to multi-task
• Willingness to be nimble and adjust priorities as needed
• Ability to travel to additional offices in the region on an as-needed basis

Benefits

• Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D
• 401(k) savings plan with company match
• Paid Time Off, including holidays, vacation time, and sick time
• Paid Family & Paternity Leave
• Life Insurance
• Business Travel Accident Insurance
• Access to LinkedIn Learning
• Tuition reimbursement for approved programs
• Employee Referral Program
• Adoption Assistance Program
• Employee Assistance Program
• Health and Wellness Program and Incentives
• Employee Discounts
• Employee Resource Groups