Regional Support Specialist - Sacramento, CA

About the Role

As a Regional Support Specialist (RSS) on the Coldwell Banker team, you’ll be the heartbeat of our offices, supporting agents, branch leaders, and marketing efforts to ensure everything runs smoothly and strategically. Based in one of our branch offices, you’ll stay closely connected with our regional support team, agents, and brokerage leadership. This role is ideal for someone who is organized, tech-savvy, loves helping people, and thrives in a busy, collaborative environment. While marketing expertise isn’t required, curiosity, resourcefulness, and a willingness to learn are essential.

Responsibilities

Agent Support

• Provide white-glove service for agents and clients visiting our offices, promoting available support teams including Primary Services and Transaction Concierge.
• Assist agents with technology, process, or operational questions.
• Offer basic social media and marketing support to agents and manage office social media accounts on-demand.
• Promote a friendly, inclusive office culture that reinforces our agent value proposition.
• Coordinate with Agent Services operational teams to direct agents on transaction-related questions or issues.
• Collaborate with the Agent Onboarding Team to facilitate the agent onboarding process, including office orientation, training on company tools (e.g., MoxiWorks, Prospect Square, Listing Concierge), and introducing affiliated partners.

Branch Leader Support

• Act as the Culture Carrier for the Branch and Region by driving events, promoting CB Cares, and fostering a community environment for agents and consumers.
• Support the Branch Manager with office promotional items, sales meeting coordination, new agent orientations, office culture initiatives, and social media marketing for the branch.
• Assist with agent recognition through awards reporting, social media, sales meeting content, and other performance-related activities.
• Support agent recruitment by pulling local non-affiliated agent production reports, new agent license data, and contact information; setting recruiting appointments and office visits.
• Assist the Branch Manager with the intake process for new agents as needed.
• Collaborate with the Branch Manager to provide coaching to new agents, including business plan development and implementation, and follow up as an accountability partner for their business goals.
• Identify potential process or product enhancements for review and implementation.

Office Organization

• Greet and direct agents and clients to workspaces or conference rooms.
• Collaborate with facilities and IT partners to ensure all office equipment remains in working order.
• Maintain adequate inventory of office supplies and ensure timely distribution of mail.

Qualifications

• Two or more years of customer service experience preferred; prior experience in a real estate office is advantageous.
• Familiarity with social media platforms (e.g., Facebook, Instagram) and an understanding of their use in marketing.
• Excellent written and verbal communication skills.
• Proficiency with various operating systems (PCs, Macs, mobile platforms) and computer software.
• Proficiency with Microsoft Office applications is strongly preferred.
• Ability to communicate effectively with diverse audiences, including agents, branch managers, customers, vendors, and internal support teams.
• Customer-focused approach, delivery-oriented mindset, and ability to multi-task.
• Willingness to adapt priorities as needed.
• Ability to travel to additional offices in the region on an as-needed basis.

Benefits

• Medical, dental, and vision insurance.
• Short-term and long-term disability benefits, AD&D.
• 401(k) savings plan with company match.
• Paid time off, including holidays, vacation, and sick time.
• Paid family and paternity leave.
• Life insurance and business travel accident insurance.
• Access to LinkedIn Learning for all employees.
• Employee referral program.
• Adoption assistance program.
• Employee Assistance Program (EAP).
• Health and wellness program with incentives.
• Employee discounts.
• Employee Resource Groups.