Regional Support Specialist - Orlando, FL

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About the role

We’re looking for a Regional Support Specialist (RSS) to join our Coldwell Banker team. This role is the heartbeat of our offices. You’ll support our agents, branch leaders, and marketing efforts in ways that help everything run more smoothly and strategically. As an RSS, you’ll be based in one of our branch offices and stay closely connected with our regional support team, our Coldwell Banker Agents and Brokerage Leadership. No two days are exactly the same. Some days you’ll be troubleshooting office systems or helping with scheduling. Other days you’ll be working alongside agents to support their marketing, especially through social media and our in‑house tools. The role is a great fit for someone who is organized, tech‑savvy, loves helping people, and thrives in a busy, collaborative environment. You don’t need to be a marketing expert, but you should be curious, resourceful, and open to learning. If you’re looking for a role where you can grow your skills, make a real impact, and be part of a supportive team, we’d love to meet you.

Responsibilities

• Agent Support
  • Provide white‑glove service for agents and clients visiting our offices, promoting the teams available to support them including Primary Services and Transaction Concierge.
  • Support agents with any technology, process, or operationally related questions.
  • Provide basic social media and marketing support to agents and manage office social media accounts, on‑demand.
  • Promote a friendly, inclusive office culture that reinforces our agent value proposition.
  • Coordinate with other Agent Services operational teams to direct agents on transaction‑related questions or issues.
  • Collaborate with the Agent Onboarding Team to facilitate the agent onboarding process, conduct comprehensive office orientation, provide training on company tools (MoxiWorks, Prospect Square, Listing Concierge, etc.), and introduce affiliated partners.
• Branch Leader Support
  • Serve as the Culture Carrier for the Branch and the Region, driving events, promoting CB Cares, and creating a community environment for agents and consumers.
  • Support the Branch Manager with office promotional items, sales meeting preparation and coordination, new agent orientations, office culture, and production support of social media marketing.
  • Assist with recognition activities including awards reporting, social media, sales meeting content, and other initiatives that recognize Coldwell Banker agent performance.
  • Assist in recruitment of agents by pulling local non‑affiliated agent production reports, new agent license data, and contact information; setting recruiting appointments and office visits.
  • Assist the Branch Manager with the intake process for new agents as needed.
  • Collaborate with the Branch Manager on coaching new agents, supporting business‑plan development and implementation, and acting as an accountability partner for agents’ business goals.
  • Identify potential process or product enhancements for review and implementation.
• Office Organization
  • Greet and direct agents and clients to workspaces or conference rooms as applicable.
  • Collaborate with facilities and IT partners to ensure all office items remain in working order.
  • Maintain adequate inventory of office supplies and ensure timely distribution of mail.

Minimum Qualifications

• Two or more years of customer service experience is preferred; prior experience in a real estate office is advantageous.
• Familiarity with social media platforms (Facebook/Instagram) and understanding of their use in marketing.
• Excellent written and verbal communication skills.
• Proficiency in various operating systems (PCs, Macs, mobile platforms) and ability to navigate computer software.
• Strong preference for proficiency with Microsoft Office applications.
• Ability to communicate effectively with diverse audiences, including agents, branch managers, customers, vendors, and internal support teams.
• Customer‑focused approach, delivery‑oriented mindset, and ability to multitask.
• Willingness to be nimble and adjust priorities as needed.
• Ability to travel to additional offices in the region on an as‑needed basis.

Benefits

• Medical, dental, vision, short‑term and long‑term disability, AD&D coverage.
• 401(k) savings plan with company match.
• Paid time off including holidays, vacation, and sick time.
• Paid family and paternity leave.
• Life insurance and business travel accident insurance.
• Access to LinkedIn Learning for all employees.
• Employee referral program.
• Adoption assistance program.
• Employee assistance program.
• Health and wellness program and incentives.
• Employee discounts.
• Employee resource groups.