Regional Support Specialist - Glastonbury, CT

Responsibilities

• Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them including Primary Services and Transaction Concierge
• Support agents with any technology, process, or operationally related questions
• Occasional travel to South Windsor, CT office is required
• Provide basic social media and marketing support to agents and manage office social media accounts, on-demand
• Promote a friendly, inclusive office culture that reinforces our agent value proposition
• Collaborate with the Agent Onboarding Team to facilitate the agent onboarding process as required
• Conduct comprehensive office orientation, provide training on company tools (such as MoxiWorks, Prospect Square, Listing Concierge, etc.), and introduce affiliated partners while emphasizing mutual support and collaboration
• Coordinate with and across other Agent Services operational teams to direct Agents on transaction related questions or issues
• Collaborate with the Agent Onboarding Team to facilitate the agent onboarding process as required
• Collaborate with the Agent Onboarding Team to facilitate the agent onboarding process as required
• Identify potential processes or product enhancements to be reviewed and implemented

Requirements

• Two or more years of customer service experience is preferred, with prior experience in a real estate office being advantageous
• Familiarity with the use of social media platforms (i.e. Facebook/Instagram) is required. As well as an understanding of how these platforms are used in marketing
• Excellent written and verbal communication skills are essential
• Proficiency in various operating systems (i.e.- PCs, Macs, and Mobile platforms), as well as the ability to navigate computer software, is required
• Proficiency with Microsoft Office applications is strongly preferred
• Able to communicate effectively with diverse audiences, including agents, branch managers, customers, vendors, and other internal support teams
• A customer-focused approach, delivery-oriented mindset, and ability to multi-task are crucial
• Willingness to be nimble and adjust priorities as needed
• Ability to travel to additional offices in the region on an as-needed basis