Regional Support Specialist - Calabasas, CA

Responsibilities

• Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them including Primary Services and Transaction Concierge
• Support agents with any technology, process, or operationally related questions
• Provide basic social media and marketing support to agents and manage office social media accounts, on-demand
• Promote a friendly, inclusive office culture that reinforces our agent value proposition
• Collaborate with the Agent Onboarding Team to facilitate the agent onboarding process as required. Conduct comprehensive office orientation, provide training on company tools (such as MoxiWorks, Prospect Square, Listing Concierge, etc.), and introduce affiliated partners while emphasizing mutual support and collaboration
• Coordinate with and across other Agent Services operational teams to direct Agents on transaction related questions or issues
• Collaborate with the Agent Onboarding Team to facilitate the agent onboarding process as required. Conduct comprehensive office orientation, provide training on company tools (such as MoxiWorks, Prospect Square, Listing Concierge, etc.), and introduce affiliated partners while emphasizing mutual support and collaboration
• Agent Support
• Marketing Support
• Branch Leader Support
• Office Organization

Qualifications

• Two or more years of customer service experience is preferred, with prior experience in a real estate office being advantageous
• Familiarity with the use of social media platforms (i.e. Facebook/Instagram) is required. As well as an understanding of how these platforms are used in marketing
• Excellent written and verbal communication skills are essential
• Proficiency in various operating systems (i.e.- PCs, Macs, and Mobile platforms), as well as the ability to navigate computer software, is required
• Proficiency with Microsoft Office applications is strongly preferred
• Able to communicate effectively with diverse audiences, including agents, branch managers, customers, vendors, and other internal support teams
• A customer-focused approach, delivery-oriented mindset, and ability to multi-task are crucial
• Willingness to be nimble and adjust priorities as needed
• Ability to travel to additional offices in the region on an as-needed basis