Regional Solutions Engineer

About the role

The Solution Engineer (SE) provides pre-sales solution leadership in support of the successful selling of IDeaS solutions. This role applies strong hospitality domain knowledge and revenue management expertise to understand customer business objectives, guide buying journeys, and design solutions that deliver measurable commercial value.

Responsibilities

• Position IDeaS as a trusted business partner by clearly articulating how solutions address customer commercial objectives, including revenue growth, efficiency, consistency, and scalability.
• Actively support and influence customer buying journeys by understanding evaluation criteria, stakeholder dynamics, and decision-making processes.
• Support and, where appropriate, lead executive-level solution discussions for opportunities, ensuring alignment between customer objectives and IDeaS value propositions.
• Design and deliver high-impact, customer-relevant demonstrations with clearly defined objectives, success criteria, and scope control.
• Architect and document appropriate solutions across IDeaS products and features based on customer needs, operational maturity, and strategic goals.
• Qualify, prepare, and deliver presales presentations, including readiness for revenue management tools, implementation approach, and proof of concept / ROI narratives.
• Manage, lead, and contribute to RFx and Security Assessment responses, ensuring solution accuracy, consistency, and alignment to customer requirements in partnership with other teams.
• Apply industry best practices and revenue management expertise to tailor solutions for specific customer segments, portfolios, and regions.
• Maintain strong awareness of competitive solutions and market dynamics to support effective competitive positioning.
• Investigate and evaluate emerging technologies, including IDeaS partners and competitive offerings, to inform solution design and sales strategy.
• Act as technical lead on assigned opportunities, coordinating with Product, Integrations, Consulting, Client Services and Partner teams as required.
• Contribute to regional and global Solution Engineering initiatives, sharing best practices and supporting continuous improvement.
• Support marketing events, trade shows, and user group meetings as needed.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 5+ years of experience in technical sales, consulting, solution engineering, or related roles.
• PREFERRED: 3+ years of experience in hospitality, distribution, and revenue management, including exposure to automated revenue management systems.
• Strong understanding of hospitality revenue management concepts, pricing, distribution, and forecasting.
• Working knowledge of hotel technology ecosystems, including PMS, CRS, channel management, and related systems.
• Proven ability to communicate complex technical and business concepts clearly to executive and non-technical audiences.
• Demonstrated experience delivering effective product demonstrations and solution presentations.
• Solid commercial acumen with the ability to align solutions to customer business outcomes.
• Strong presentation, facilitation, and stakeholder management skills.

Skills

• Strong understanding of hospitality revenue management concepts, pricing, distribution, and forecasting.
• Working knowledge of hotel technology ecosystems, including PMS, CRS, channel management, and related systems.
• Proven ability to communicate complex technical and business concepts clearly to executive and non-technical audiences.
• Demonstrated experience delivering effective product demonstrations and solution presentations.
• Solid commercial acumen with the ability to align solutions to customer business outcomes.
• Strong presentation, facilitation, and stakeholder management skills.

Other Requirements

• Fluency in spoken and written English.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Willingness to travel as business needs require.