Regional SOAR Specialist

Join our team at Integrated Services for Behavioral Health (ISBH), a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities, connecting them to the resources they need. Serving Southeastern and Central Ohio, we offer a comprehensive array of behavioral health and other services in collaboration with local partners to promote healthy people and strong communities. All services are collaborative and personalized.

About the role

SSI/SSDI Outreach, Access and Recovery (SOAR) is a model that helps individuals experiencing homelessness, who have a serious mental illness, medical impairment, and/or a substance use disorder, apply for SSI or SSDI benefits. The SOAR Specialist will complete interviews with applicants to gather information to facilitate an SSI/SSDI application through an expedited process. This position is part of a team dedicated to ending homelessness in south central Ohio, working closely with clients, housing specialists, and case managers to increase permanent housing stability through available resources.

This position serves clients in a 5-county region: Ross, Pickaway, Clinton, Highland, and Fayette Counties in Ohio, and reports to a Ross County supervisor. Routine travel between counties is common; overnight travel is not required. The role requires strong organizational skills, the ability to prioritize tasks, meet frequent deadlines, and pay great attention to detail.

Responsibilities

• Completes interviews with applicants to gather information to facilitate an SSI/SSDI application.
• Gathers medical records and other information to support the application.
• Prepares Medical Summary Reports according to Program guidelines.
• Accompanies program participants to virtual and in-person Social Security Administration Appointments.
• Coordinates with medical doctors, psychiatrists, and other specialists to obtain evidence for the application.
• Coordinates and provides housing case management as necessary.
• Determines participant eligibility for SOAR services and benefits.
• Carries out utilization review and quality assurance activities as directed.
• Maintains necessary documentation, participates in program evaluation, attends team and program planning meetings, cross-systems training, and acquires knowledge of community resources.
• Meets billing productivity requirements established by Integrated Services for Behavioral Health.
• Performs other job-related duties as assigned.

Requirements

• Bachelor's degree in a related field, certification as a peer specialist, or minimum three years of directly relevant experience (preferred).
• Cursory knowledge of medical and psychiatric terminology and ability to communicate using same (preferred).
• Experience with individuals experiencing homelessness (preferred).
• Demonstrated high degree of cultural awareness.
• Licensed and able to operate a motor vehicle with appropriate level of insurance coverage.
• Able to effectively communicate through verbal/written expression.
• Must be able to operate in an Internet-based, automated office environment.
• Must obtain SOAR Ohio Certification within 6 months and maintain it annually, attending all required training.

Pay

$19.00 to $22.26 per hour based on relevant experience.

Benefits

• Medical
• Dental
• Vision
• Short-term Disability
• Long-term Disability
• 401K with Employer Match
• Employee Assistance Program (EAP) providing support and resources for:
  • Managing stress, anxiety, and depression
  • Improving relationships at home or work
  • Legal and financial guidance
  • Coping with occupational stress and burnout
  • Addressing substance use issues

About Us

Our Vision: Healthy people. Strong communities.

Our Mission: Delivering exceptional care through connection.

Our Values:

• Dignity: We meet people where they are on their journey with respect and hope.
• Collaboration: We listen to understand and ask how we can best support the people and communities we serve.
• Wellbeing: We are inclusive; we celebrate one another's strengths, and we support one another in being well.
• Excellence: We demand high-quality care for those we serve and are a leader in how we care for one another as a team.
• Innovation: We deeply value diversity of thought and experience, knowing it is what inspires us to stretch past where we are and reach towards what we know is possible.