Regional Services Operations Specialist

About the role

Maintains direct contact with customers before and after service delivery activities to support a positive customer experience and strengthen customer relationships.
Supports service and sales organizations by developing and maintaining strong customer relationships through effective Customer Relationship Management (CRM) practices.
Partners with field service, operations, finance, sales, and business teams to help achieve maintenance service revenue, contract renewal, and billable service goals.
Coordinates with customers and internal stakeholders to obtain accurate accounts of equipment service events, and equipment failures, providing timely reporting and escalation when required.
Executes service business processes and procedures while maintaining accurate records of service activities, customer interactions, operational reports, and business metrics.
Ensures compliance with established SOX (Sarbanes-Oxley) controls and business processes related to revenue recognition, billing validation, customer approvals, and contract administration.
Supports timely collection of billable and contract revenues to achieve quarterly and annual business objectives.
Maintains and updates customer account information, installed base records, and service activity data within SAP CRM and other business systems.
Provides administrative and business operations support to regional management, including reporting, metrics analysis, meeting coordination, action item tracking, and business reviews.
Develops and maintains management reports, dashboards, and operational metrics to support leadership decision-making.
Supports customer visits, business reviews, leadership meetings, and employee engagement activities.
Demonstrates flexibility and commitment during peak business periods, including month-end, quarter-end, and fiscal year-end activities, to ensure achievement of business goals.
Identifies opportunities to improve service business processes, customer experience, operational efficiency, and compliance performance.
Serves as a trusted liaison between customers, field service teams, leadership, and cross-functional business partners to ensure timely issue resolution and effective communication.

Responsibilities

• Maintains direct contact with customers before and after service delivery activities to support a positive customer experience and strengthen customer relationships.
• Serves as a trusted liaison between customers, field service teams, leadership, and cross-functional business partners to ensure timely issue resolution and effective communication.
• Supports service and sales organizations by developing and maintaining strong customer relationships through effective Customer Relationship Management (CRM) practices.
• Partners with field service, operations, finance, sales, and business teams to help achieve maintenance service revenue, contract renewal, and billable service goals.
• Coordinates with customers and internal stakeholders to obtain accurate accounts of equipment service events, and equipment failures, providing timely reporting and escalation when required.
• Executes service business processes and procedures while maintaining accurate records of service activities, customer interactions, operational reports, and business metrics.
• Ensures compliance with established SOX (Sarbanes-Oxley) controls and business processes related to revenue recognition, billing validation, customer approvals, and contract administration.
• Supports timely collection of billable and contract revenues to achieve quarterly and annual business objectives.
• Maintains and updates customer account information, installed base records, and service activity data within SAP CRM and other business systems.
• Provides administrative and business operations support to regional management, including reporting, metrics analysis, meeting coordination, action item tracking, and business reviews.
• Develops and maintains management reports, dashboards, and operational metrics to support leadership decision-making.
• Supports customer visits, business reviews, leadership meetings, and employee engagement activities.
• Demonstrates flexibility and commitment during peak business periods, including month-end, quarter-end, and fiscal year-end activities, to ensure achievement of business goals.
• Identifies opportunities to improve service business processes, customer experience, operational efficiency, and compliance performance.

Requirements

Candidate should have at least a general degree qualification.
Min 2 years’ experience in admin or customer service.
Sensitive with numbers.
Knowledge of SAP and CRM system (or similar system)
Familiar with Microsoft excel, knows how to use Vlookup and Pivot table.
Able to work independently.
Excellent communications and interpersonal skills.
Candidate must be able to speak and write in English speaking customers and teams.
Candidate must be based in Hillsboro/Beaverton Area.

Qualifications

Minimum Qualifications: Candidate should have at least a general degree qualification.
Minimum 2 years’ experience in admin or customer service.
Sensitive with numbers.
Knowledge of SAP and CRM system (or similar system)
Familiar with Microsoft excel, knows how to use Vlookup and Pivot table.
Able to work independently.
Excellent communications and interpersonal skills.
Candidate must be able to speak and write in English speaking customers and teams.

Skills

Able to work independently.
Excellent communications and interpersonal skills.
Candidate must be able to speak and write in English speaking customers and teams.

Benefits

Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable.

Pay

Base Pay Range: $25.15 - $42.75 Per Hour

Schedule

Primary Location: USA-OR-Hillsboro-Beaverton-KLA