Regional Service Representative - Missouri & Kansas

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. With continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Responsibilities

• Maintains multiple client accounts within a designated territory by expanding relationships within the laboratory to support MCL business model.
• Dedicated client advocate to promote retention and satisfaction by driving cross-departmental MCL staff to analyze client feedback to enhance business and operational processes.
• Provides technical onsite visits to support growth and service recovery as needed.
• Manages in-territory onboarding activities tailored to new facility’s needs.
• Establishes business relationships with client’s various laboratory and pathology departments.
• Develops an extensive understanding of each client by establishing long-standing relationships and identifying key decision-makers.
• Onsite training expert for electronic applications and navigating MCL’s products and services.
• Contributes to strategic initiatives for clients as outlined with territory, operational, and business teams.
• Assists and supports outreach initiatives.
• Identifies and promotes opportunities to improve test utilization.
• Provides education and serves as a liaison to client contacts for MCL/DLMP subject matter experts.
• Actively promotes test campaigns, projects, and initiatives directed by Information Technology, Product Management, Marketing, and Technologist Support.
• Gathers insights from clients as requested by internal work groups.
• Brings value to clients by tailoring interactions and messaging to fit the client’s needs and objectives.
• Remains accessible to clients and internal staff for timely response and engagement.
• Coordinates the deployment of Mayo resources in an efficient and effective manner while escalating feedback and issues appropriately.
• Must be comfortable working in a fast-paced ambiguous environment.
• Practices and promotes teamwork and communication.
• Documents client interactions.
• Remains in good standing with all Mayo Clinic and MCL policies and procedures.
• Candidate must live within the Territory of support (Missouri & Kansas); relocation is not offered.

Requirements

• 2-year commitment to the role is required.
• Requires a bachelor's degree in business or science and 5 years of clinical laboratory experience in a hospital setting.
• Master’s degree and/or accreditation by a national agency (MT, CLS, MLS, MB, CG, MP, or HTL) preferred.
• Leadership, management, and/or Outreach experience desired.
• Good human relations and communications skills.
• High level of technical competence and confidence.
• Must be adaptable, flexible, creative, dependable, responsible, and able to perform well within multifunctional environments.
• Customer-focused.
• Ability to manage several projects or tasks simultaneously and exercise appropriate judgment when prioritizing projects.
• Decision-making and problem-solving ability.
• Ability to function and work in a diverse work environment while offering assistance and providing direction to clients in a concise, sensitive, and professional manner, keeping a positive and courteous tone.
• A valid driver's license and a good driving record are required, along with the ability to travel extensively on all forms of major public transportation.
• 80% travel is required.
• This position is not eligible for visa sponsorship; Mayo Clinic does not participate in the F1 STEM OPT extension program.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Pay

$82,908 - $124,467 annually

Schedule

• Full Time
• Hours/Pay Period: 80
• Schedule Details: Monday - Friday, 8:00 AM - 5:00 PM, with flexibility for work and/or travel outside of normal business hours as needed.
• This opportunity may require some work and/or business travel on weekends.