Regional Service Manager

About the role

REMCO, a Smart Care Company, is seeking an experienced Service Manager to lead their field service team in the Huntsville, AL, market.

Responsibilities

• Lead daily field service operations, technician scheduling, and workforce planning
• Partner with dispatch to maximize technician efficiency, schedule adherence, and contract completion
• Manage technician performance through coaching, mentoring, and accountability
• Support onboarding and training of new technicians
• Review operational metrics to improve service delivery, profitability, and customer satisfaction
• Investigate customer concerns and implement effective solutions
• Collaborate with the Parts Department to ensure timely parts availability and delivery

Requirements

• Associate degree and minimum of two years of people management
• Strong leadership, communication, and organizational skills

Preferred Skills

• Commercial kitchen equipment, HVAC/R, restaurant equipment, hospitality or field service management experience