Regional Service Manager

Roles & Responsibilities

• Oversight of day-to-day operations within the region, delegating service tasks effectively.
• Lead, mentor, and manage Regional Leads and Field Service Technicians.
• Monitor department issues and client complaints, implementing solutions to reduce recurring problems.
• Work closely with Key Accounts to deliver superior customer service and maintain strong business relationships.
• Manage and monitor the regional budget.
• Audit work quality and customer service to ensure company standards, efficiency, and productivity goals are met.
• Create an environment where employees can succeed and grow, and provide staff development coaching, training, and feedback.
• Ensure safety compliance across the region and oversee logistics and inventory control.
• Identify areas for improvement and implement corrective actions.
• Act as a communication liaison between Regional Leads, Technicians, and Key Accounts.
• Maintain profitability awareness and review analytics to provide feedback and improvement suggestions.
• Stay current with industry regulations, restrictions, laws, standards, and innovations in materials, tools, and processes.
• Expand the service area, gain new customers, and strengthen market presence.
• Ensure the ability to service competitive equipment to broaden customer reach.

Job Requirements

• Education and/or Experience: 2–5 years of related experience in service management or leadership.
• Strong understanding of the carwash service business.
• Technical knowledge with the ability to develop improved methods for fulfilling responsibilities.
• Functional/Technical Knowledge, Skills & Abilities: Excellent written and verbal communication skills. Proficient in MS Office products (Excel, Word, Outlook, PowerPoint) and SAP. Ability to read and understand electrical diagrams. Understanding of PLC controllers, low voltage control circuits, and three-phase power.
• Uncompromising integrity and professionalism, with accountability and reliability under pressure to meet deadlines.
• High energy, strong work ethic, and a customer-focused, “can-do” approach in a fast-paced environment.
• Supportive leadership with emotional intelligence; extreme attention to detail and accuracy.
• Flexibility and willingness to travel as needed.

Physical Requirements

• Ability to lift and/or move up to 50 lbs.
• Ability to stand, walk, bend, kneel, stoop, crouch, climb and use hands to grip regularly.
• Prolonged periods of sitting.
• Maintain professional appearance and grooming standards as outlined.

What We Offer

• A base salary of $95,000-115,000 annually (depending on qualifications and experience).
• Comprehensive benefits: medical, dental, vision, life, and disability insurance.
• 401(k) with company match.
• Paid time off, paid sick days, holidays, and flexible scheduling.
• A culture that values innovation, collaboration, and professional growth.