Regional Service Manager

About the role

This key position will be the primary interface with Fluidra’s dealer network and key account customers in the Southern West Coast region. You will implement service and warranty strategies for the territory and coordinate all service activities at the accounts. The role acts as the customers’ advocate to develop intimate relationships with our customer base and ensure Zodiac’s service guidelines and warranty procedures are met.

Responsibilities

• Penetrate our existing account base at a senior level to develop strong relationships for increased service penetration.
• Work with Territory Service Managers (TSM) to ensure service programs and issues are resolved in a timely manner.
• Assist with the training department to educate customers on the latest equipment.
• Develop close ties with the manufacturing team to present company capabilities to our customer base.
• Remain engaged on service programs to ensure program issues with the customer are addressed seamlessly.
• Prospect each territory as assigned to appoint new dealers.
• Provide accurate and detailed reporting in line with company reporting guidelines.

Requirements

• Proven success in Service Management using strong coaching skills.
• 5+ years of success in dealer relationship building based on a record of accomplishments—preferably in the swimming pool industry.
• Proven year-over-year track record of success in a business development service role.
• Demonstrated success in building strong customer relationships and key account penetration at all levels.
• Outstanding planning and organizational skills.
• Expected travel: 60%.
• Goal- and execution-oriented individual.
• Strong interpersonal, influencing, and negotiation skills.
• Proactive self-starter with a positive, customer-focused attitude.
• Excellent verbal and written communication skills.
• Attention to detail and strong time management skills.

Qualifications

• Bachelor’s degree preferred. High School Diploma or equivalent required.

Physical Requirements

While performing the duties of this job, employees are regularly required to:

• Read and write, sit, walk, stand, bend, lift, squat.
• Talk or hear, both in person and by telephone.
• Use hands repetitively to finger, handle, feel, or operate tools and electronic instruments.
• Reach with hands and arms.
• Lift up to 20 pounds regularly, occasionally move objects weighing up to 50 lbs., and rarely up to 100 lbs.

Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.

Benefits

• Flexible Vacation.
• 11 paid Holidays.
• Full range of health benefits including medical, dental & vision, short & long-term disability.
• 401(K) matching (100% of first 3% contributed, 50% of the next 2%).
• Health and wellness programs / gym reimbursement.
• Educational assistance up to $7,000 per year.
• Company-sponsored FUN events.
• Generous product discounts.

Pay

Expected salary range is $110,000 – $130,000. The actual salary offer will consider a wide range of factors, including skills, qualifications, experience, and location.

About Fluidra

Fluidra is a publicly listed company focused on developing innovative products, services, and IoT solutions for the residential, commercial, and wellness pool markets globally. The company operates in over 45 countries, has over 7,000 employees, and owns a portfolio of industry-leading brands including Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover-Pools®, iAquaLink®, Grand Effects®, Dell®, and Nature2® names.

Our mission is to create the perfect pool and wellness experience responsibly. Our employees embody guiding principles such as passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learning and adapting, and excellence and innovation.