Regional Senior Director, Operations

Essential Job Functions

• Multi-Market Strategy Development & Execution – 45%
• Develop and own the regional operating cadence for key levers in the business (e.g. Risk Adjustment, Clinical Pathways, Quality/STARs, and Cost of Care initiatives)
• Ensure coherence across 4+ markets and alignment to company objectives
• Translate the strategic priorities into market-level operating plans with defined KPIs, multi-year roadmaps, and governance frameworks that enable consistent execution
• Drive cross-market strategy alignment and large-scale transformation initiatives
• Serve as a point of executive escalation for performance, compliance, and operational risk
• Physician Partner Operational Support – 25%
• Partner with market-level operational and clinical leadership to ensure partnership performance goals are embedded into the regional operating plan and actively tracked
• Support market-level execution of operational commitments and performance expectations
• Provide the Regional Market President with clear, data-driven performance visibility into physician partner outcomes
• Data, Technology & Strategic Enablement – 20%
• Oversee the regional data and technology strategy in partnership with Data & Analytics and IT/Engineering
• Collaborate in setting strategic business requirements for EMR/claims integrations, automation, analytics, and reporting tools
• Champion a data-driven operating culture across markets
• Embrace innovation and use of AI to solve business problems
• Organizational Effectiveness & Capacity Strategy – 10%
• Support capacity planning, organizational design and process optimization, and talent development to support multi-market execution and growth
• Ensure the regional organization is structured and staffed to execute at scale

Experience Required

• 8+ years of progressive healthcare operations experience, with 5+ years leading multi-market risk adjustment, quality, or value-based care programs at a senior level
• Demonstrated success developing and executing multi-market operating strategy within a matrixed, growth-stage healthcare organization
• Proven experience working alongside senior physician partner or provider-facing relationships in a supporting operational capacity, with accountability for translating executive-level commitments into execution

Education

• Bachelor’s degree required; advanced degree (MBA, MHA, or equivalent) preferred
• Six Sigma / Lean certification preferred and/or experience with process design, optimization and tracking performance and impact

Skills & Abilities

• Strong financial acumen, including P&L, budget management, and margin optimization
• Expertise in risk / value based care - risk adjustment, Quality/STAR measures, and healthcare data (claims/EMR), with the ability to translate technical performance data into strategic insight
• Proven ability to lead complex, multi-market operational strategy and drive large-scale organizational transformation
• Skilled at translating executive-level strategy and physician partner commitments into structured operating plans, KPIs, and accountable execution frameworks
• Advanced analytics fluency; able to synthesize data across markets to shape strategic priorities and communicate performance narratives to diverse audiences
• Exceptional written and verbal communication skills; effective across internal and external audiences in a dynamic, fast-paced environment
• Strong reasoning and analytical thinking, with the ability to apply structured problem-solving to complex, ambiguous operational and strategic challenges
• Proficiency in Microsoft Office suite (Word, Excel, Outlook, PowerPoint)