Regional Security Supervisor

About the role

PBS Facility Service is seeking a Regional Security Supervisor to oversee security operations across multiple properties in New York, New Jersey, and Connecticut. This field-based role requires daily travel to conduct inspections, support officers, handle incidents, and maintain strong client relationships. The position ensures all officers follow PBS standards, meet licensing requirements, and provide a safe and professional security presence.

What You Will Do

• Operational Oversight
• Conduct routine and unannounced site inspections.
• Ensure officers follow post orders, uniforms, access control, and PBS procedures.
• Confirm posts are properly staffed and adjust coverage as needed.
• Inspect radios, badges, CCTV, and access control tools.
• Document findings and corrective actions.
• Leadership and Training
• Supervise officers and site supervisors across multiple locations.
• Provide coaching, feedback, and on the job training.
• Conduct onboarding and review post orders with new officers.
• Respond to call offs and staffing gaps and provide coverage when needed.
• Support HR and Operations with performance or conduct issues.
• Compliance and Quality
• Ensure officers maintain active NY, NJ SORA, and CT credentials.
• Confirm post orders and emergency procedures are current and accessible.
• Audit logs, incident reports, and visitor activity for compliance.
• Reinforce customer service, communication, and appearance standards.
• Incident Response and Reporting
• Respond to incidents, alarms, and emergencies as the supervisory lead.
• Cookordinate with building management and emergency services.
• Guide officers on scene control and accurate reporting.
• Review incident reports and escalate major concerns.
• Recommend improvements or additional training.
• Client Relations
• Serve as primary point of contact for on site managers.
• Address service issues and operational concerns promptly.
• Participate in client meetings, property walks, and reviews.
• Communicate PBS policies and updates to clients and staff.
• Administrative Reporting
• Submit inspections, training logs, incident reviews, and corrective actions.
• Support scheduling accuracy and payroll reconciliation.
• Provide data for KPIs and performance reviews.
• Maintain officer licensing and training records.
• Travel and Availability
• Travel daily across NY, NJ, and CT in all weather conditions.
• Respond to urgent issues during evenings, nights, weekends, or holidays.
• Perform occasional overnight travel if needed.

What It Takes to Be Successful

• High school diploma or GED.
• Three or more years of experience in security, law enforcement, military, or related field.
• One to three years of supervisory experience.
• Ability to obtain:
• NY Security Guard Registration
• NJ SORA License
• CT Security Officer Certification ID Card
• Valid driver’s license with acceptable driving record.
• Strong written and verbal communication skills.
• Ability to lead teams across multiple locations.

Preferred Qualifications

• Associate or Bachelor degree in Criminal Justice, Security Management, or related field.
• Experience managing multi-site or multi-state operations.
• Bilingual English and Spanish.
• Experience with CCTV, access control, alarm systems, and incident reporting